Server Version#: Version 1.79.1.3984-879339ed
I cannot get my Samsung TV to connect to my server. The connection is fine on my iOS devices, my AppleTV and also in the browser. The Samsung frame however shows the server, but does not allow me to connect to it. Originally it showed the server as offline, but after a restart of the server the message changed.
I have tried to reset the TV settings, but the message remained the same.
Edit: Originally I misread the “remote” status in the German translation. Sorry for that.
This is how it looks like
And this is what I can find in the log. The connection just seems to get dropped by the server.
Sep 30, 2023 13:16:53.184 [140390948019000] VERBOSE - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Sep 30, 2023 13:16:53.184 [140390948019000] DEBUG - Auth: authenticated user 11827126 as <USER>
Sep 30, 2023 13:16:53.184 [140390740871992] DEBUG - Request: [[<IPv6 TV>]:52582 (WAN)] GET /media/providers?includePreferences=1 (7 live) #1cfc0 TLS GZIP Signed-in Token (<USER>) / Accept => application/json / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / Host => s<IPv6 server>.<token>.plex.direct:32400 / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (SMART-TV; LINUX; Tizen 6.0) AppleWebKit/537.36 (KHTML, like Gecko) 76.0.3809.146/6.0 TV Safari/537.36 / X-Plex-Advertising-Identifier => ef5b61b9-cf9e-96d1-fba0-62ce8c5b73ac / X-Plex-Client-Identifier => 2egzzz8fs5fm1squyxccw08a / X-Plex-Device => 21_NIKEM2_FRAME / X-Plex-Device-Name => TV 2021 / X-Plex-Device-Screen-Resolution => 1920x1080 / X-Plex-Device-Vendor => Samsung / X-Plex-Drm => widevine:video / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => GQ50LS03AAUXZG / X-Plex-Platform => Tizen / X-Plex-Platform-Version => 6 / X-Plex-Playback-Id => bdcfa732-cf0d-4890-8b39-b96cc4db6737 / X-Plex-Playback-Session-Id => e280a4a9-9702-4751-9699-858ff94402c3 / X-Plex-Product => Plex for Samsung / X-Plex-Session-Id => 879a7511-d4c0-4c29-9ff8-b838bdf46e1b / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 5.69.1
Sep 30, 2023 13:16:53.185 [140390740871992] VERBOSE - [Req#1cfc0] Auth: tokens were refreshed recently enough
Sep 30, 2023 13:16:53.185 [140390740871992] VERBOSE - Auth: tokens were refreshed recently enough
Sep 30, 2023 13:16:53.224 [140390740871992] VERBOSE - Auth: tokens were refreshed recently enough
Sep 30, 2023 13:16:53.225 [140390740871992] DEBUG - [HCl#361] HTTP requesting GET https://epg.provider.plex.tv?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 30, 2023 13:16:53.259 [140390931544888] DEBUG - [HttpClient/HCl#361] HTTP/2.0 (0.0s) 200 response from GET https://epg.provider.plex.tv?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 30, 2023 13:16:53.259 [140390740871992] VERBOSE - It took 0.0 sec to serialize a list with 2 elements.
Sep 30, 2023 13:16:53.261 [140390948019000] DEBUG - Completed: [[<IPv6 TV>]:52582] 200 GET /media/providers?includePreferences=1 (7 live) #1cfc0 TLS GZIP 76ms 11874 bytes (pipelined: 7)
Sep 30, 2023 13:16:55.340 [140390948019000] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:16:56.331 [140390945909560] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:16:58.201 [140390945909560] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:16:58.248 [140390945909560] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:16:58.251 [140390945909560] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:17:05.340 [140390948019000] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:17:06.333 [140390945909560] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:17:08.237 [140390945909560] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:17:08.247 [140390945909560] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:17:08.252 [140390945909560] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:17:13.262 [140390948019000] VERBOSE - We didn't receive any data from [<IPv6 TV>]:52582 in time, dropping connection.
Sep 30, 2023 13:17:15.341 [140390948019000] VERBOSE - WebSocket: processed 1 frame(s)
Sep 30, 2023 13:17:16.264 [140390948019000] VERBOSE - Didn't receive a request from [<IPv6 TV>]:52582: stream truncated
Anyone got any suggestion on what to try? Enabling Relay does not change anything. Chaning the server URL to a forward proxy running on a VPS also does not change anything. Is there a way to get more detailed logs from the TV app?
system
January 2, 2024, 10:24am
5
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