Continuing the discussion from Plex Media Server:
Oh plex, what have you done 
Upgraded to 1.40.1.8111, ran analyse on my movie library and now all my personal curated local assets poster and artwork is gone. This is now how my movie library looks!
Force refresh does not help. I give up! sigh
WTH… You just spared me from having a heart attack.
I almost went for this beta as it has a long-awaited feature to avoid English trailers when my library language is not English…
I feel for you, brother… hopefully, this is being fixed immediately.
Restore a Database Backed Up via ‘Scheduled Tasks’
Have a database backup? If so, restore and you’ll get your posters back.
Same thing (posters) happened with my backup / test server. I restored a backup version of the db and posters returned. A re-scan of the library picked up media added since the backup.
Thanks. I have a full server backup. I always backup before doing plex server upgrade so from that perspective I’m good. Still, this is a disastrous bug…
Thanks for the report, looks like that one fix for thumbnails had this unintentional side-effect.
I’ve passed on this message to the team - if they don’t get to it I’ll pick it up tomorrow morning.
BTW… similar problem with tv series. Also confirmed all you need to do is analyse which breaks it.
Here is true detective season 4 before doing analyse at the season level …
and they change to afterwards …
Oh wow… I’m so glad I didn’t update. What a very unfortunate bug to let through.
If local artwork assets were to be affected in such a way for movies and TV shows on my server it would be hell.
One final update from me. Reverting back to the previous server version DOES NOT FIX AND RETURN your posters and backgrounds. If folks don’t have a backup they can restore to this is going to be a firestorm after the nightly tasks kicks in.
Plex should seriously consider withdrawing this beta build.
I think this might be a good suggestion. I’m NOT using local poster/artwork assets, and I just had a bunch of Movie posters get changed to landscape images - they look like extracted frames from the movies.
I’m also certain that I had manually chosen (but not uploaded) posters for some of the items that were affected.
1.40.1.8120 is now available. It backs out the change that caused poster problems.
I installed it on my Synology DS918+. I analyzed individual movies and whole movie and TV show libraries. The movie/show posters did not change.
It will not restore posters changed by the 8111 release. The only way to do that is to restore a backup version of the database.
Yep this has been fixed in build 8120.
Looks like it only had this affect if you manually triggered an analyze, I had been running this build for over a week on my system and I only noticed it when triggering it manually after seeing this post as this is not something I ever need to do manually.
Please also remember with beta versions you will run the risk of running into problems like this, if you don’t feel comfortable with this I would highly recommend sticking to public builds only.
Thanks. However, the “fix” only prevents the issue for happening in the first place by removing the code that made it happen. Its not really fixed. I left my system in a broken state and upon applying the new build it DOES NOT restore my local posters or fanart. Of course I have a backup (this is not my first rodeo) so for me its not a big deal. It might be for others.
BTW… If someone has run into this and for whatever reason does not have a backup then the steps I outlined in this old post Some Posters not showing up and disappears - #13 by dokuro will work to restore your local assets (I tested it today on my updated broken server).
EDIT: You can also disable local assets in the advanced settings of your library, refresh metadata, enable local assets again and refresh metadata. This also appears to work.
Wow and that’s all I’m going to say on that comment !
I don’t think I manually triggered analyze. I’m maybe two-thirds sure - I’d bet on it, but I wouldn’t risk my momma. I had ~50 out of ~2000 posters changed.
I’m not using local posters/artwork at all. Disabled in the library settings.
Of course! Stop plex, make backup/snapshot, update. Old conservative habits.
This was annoying but no big deal. I was preparing to roll back and was surprised and impressed that an updated version was already available.
Did the underlying media maybe change?
Somebody woh can confirm that this release fixes the behaviour of local artwork/posters disappearing?
I am hesitant to update till some brave soul tries his/her luck.
edit: maybe this is still a problem. See here:
I can confirm server Version 1.40.1.8120 does not have this problem. However, if you installed 1.40.1.8111 then you will either need to restore a backup or do the workaround steps I included above.
Some soul still has problems with the 8120 version… I edited my last post for reference.
If i’d to guess I’d say they installed the bad build, ran into the problem and then upgraded to the later one which removes the code which caused the issue but does not fix it. As ford says above …
Poor me… LOL… I would expect that at some point in the near future I’ll be able to just update metadata and it’ll revert to the posters - away from those landscape shots it’s grabbing/switching to.
I’ve been using plex for a little while now… yep, I know beta… yada yada… but geesh, I’ve never seen the likes of the releases and are now coming forth! What the hell???
See if any of these help you … I tested it this morning and it worked on my environment!
