Sharing Plex - tips? tricks for a Samsung Smart (?) TV

Server Version#: Version 1.14.1.5488
Player Version#: ?
I just tried to share my Plex with a sister-in-law and when she accessed the link on her Samsung smart TV, a black screen came up with Plex on it, but with no media, links, or anything. She says that there is nowhere to click at all.
I have shared successfully in the past. Does anyone have any ideas as to what the issue might be?
Thanks -

solved

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