I have posted this issue several times and have yet to receive a single response from anyone associated with PLEX. I am migrating to Jellyfin. It is a good product that does not crash. PMS however is more mature in may ways, but again I cannot use it without externalizing the database.
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People from PLEX might read the forums but they do not ever reply. Solution: Jellyfin.
Confirmed
How did you downgrade?
There are instructions higher up the thread
Hi!
Since few months, PMS is unusable on Shield for me too. It crashes every day when I ´m playing movies.
I have the latest beta of PMS and the latest stable release of Shield firmware.
Pleaaase do something for us! It’s really a pain!
Has anybody test driven the May ‘22 ebeta for nvidia shield?
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I got a new update of Plex Media Player yesterday, but still no vobsub subtitles when starting Plex from the shield interface. This is bug is present for more than a month now! So I repeat my question for the third time:
Plex, when will the display of vobsub subtitles be corrected?
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No news about HW transcoding either…sad
Updates were made in the relevant threads @mariusbogdan.
Sorry…I’ve missed this…That’s a wonderful news. I believe that without a plex pass I cannot update to this beta version to test it, so I’ll wait patiently 
Thanks.
Is it finally safe to update the media server? My shield updated the main app (turned on auto update after installing 9.02) and now its hiding my movies from the side bar every time i turn off the shield. Not sure if this would fix it but i haven’t updated the media server in a while. Still on v1.25.3.5448 as i was waiting for the issues to be resolved.
Curious about this too. I am still on 8.2.3 and Plex Version 1.26.1.5798 (works fine). Waiting for a few others to upgrade to 9.02 and see if it works.
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i dont even use shield as my server and i still haven’t upgraded to 9. maybe after shield release there next install i will. they are beta testing a new install now. too risky upgrading to something that doesn’t appear to give me much new stuff but could possibly bork a lot of other stuff.
“If It Ain’t Broke Don’t Fix It”
Especially relevant to Shield Experience 9, which has been an unmitigated disaster …
So glad I’m still happily chugging away on 8.2.3!
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Yeah very true. I guess I will hang out on 8.2.3 for a bit longer. Not worth the risk
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Hello, After 5 months, is the problem of using the external disk as a PMS database resolved?
As noted in my prior posts I have been waiting a while to upgrade to Shield Experience 9.0.x (been on 8.2.3 - I use an Internal (User ).
Well, I decided to upgrade to Shield Experience 9.0.2 Sunday for the following reasons (main one in #3 in bold)
- I observed per others’ post that things appeared to have stabilized
- along with the fact that HW transcoding has reportedly been fixed in PMS 1.27 latest Beta
and - lastly, given that I ran into another BIZZARE and PUZZLING issue (link below) which I spent numerous hours troubleshooting (trying different settings on the TVs and Plex app etc.) over the weekend, I decided to upgrade my 2019 Shield TV Pro to 9.0.2 yesterday and I figured being on latest Shield OS would rule out anything related to Shield 8.2.3, had I not upgraded to 9.0.2 I mean).
PMS 1.27.0.5849 - NEW issue with Plex - 4K HDR X265/H265 Video freezing (audio continues) - (PMS running on Shield TV Pro, playback on Roku Ultra). 265 HDR freezes on Roku Plex, BUT fine on Android Plex - #7 by njweb
The good news is Shield Experience 9.0.2 seems to be working fine for my setup so far (Internal storage, user accessible).
However 9.0.2 did not resolve the above video freezing issue for certain clips at the 2 minute 48 seconds mark in every case on 2 TVs, both using Roku Ultra clients to play media streamed on Plex app on the Roku Ultra clients via my Shield TV Pro).
The puzzling thing is the same clips play fine on Plex when using the following platforms:
Android TV, Google TV, Chromecast 4K and Samsung Tizen and even an UHD HDR Roku TV, but NOT on the Roku Ultra or Roku 4K stick.
The misleading and downright incorrect error message I get from Plex, if I let it sit for a while with the video frozen but audio playing it stops playing and gives a bandwidth error, which is obviously wrong since:
-
I have the above other platforms that ALL play the ENTIRE movies (same exact clips) without buggering, freezing or skipping. Some even on the same TV sets (i.e. Plex Ultra connected to an Android TV, where the latter works fine, but the Ultra has something kicking in 168 seconds after a clip starts).
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I have a gigabit connection and a 198 Mbps wifi connection reported at the device end (Roku Ultra reported speed) and nothing else streaming at the time (and would have buffer bandwidth anyway even if I did have something else streaming).
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Biggest evidence it has nothing to do with bandwidth: When I select ‘Retry’ on the Plex app on the Roku Ultra (after the video freezes at 168 seconds every time), then the rest of video (well over 90 minutes) plays flawlessly on the Roku Ultra without a single issue!!!
So obviously bandwidth is not a factor. This is repeatable also (after it freezes at the EXACT same point with 3 different clips, I hit Retry and then it plays the entire movie.
Super odd…
Anyway, tldr, at least Shield 9.0.2. is working fine for my setup right out of the box.
So I guess I indeed waited just long enough till things were stable with the Shield OS + Plex Media Server software combo and picked the right time to upgrade to 8.2.3…
I got a new update of the Plex Media Server on the Shield. After the update the server dissapeared and I had to restart the Shield twice before is reappeared again. Great work :(.
And still Vobsub subtitles are not displayed using the Plex interface on the Shield.
So for the umpteenth time: When will this be solved?
After each update of the server there is a database update that takes some time to finish. Just don’t try using Plex for half an hour should make things work without reboot.
I did not try vobsub for some time, but maybe look at your transcoding options (auto, forced, never).
