Hi,
Since updating to -1.25.0.5282-2edd3c44d-x86_64_DSM7 PLEX doesn’t find new content, added to the libraries. Does anybody now the solution?
Server Version#: PlexMediaServer-1.25.1.5286-34f965be8-x86_64_DSM7
DSM 7 uses the System Internal User “PlexMediaServer”
The name change was forced as we moved to DSM 7 (used to be “Plex”)
Here’s the list of changes.
If you’ve been running DSM 7 Plex, please grab the logs ZIP file (DEBUG logging) so I can look
Thanks for helping. Hereby the data
This is a common “Permission Denied” problem.
Dec 13, 2021 21:35:24.028 [0x7f62471d3b38] DEBUG - Performing a scan with 'Plex Movie' (language: nl-NL virtual: 0).
Dec 13, 2021 21:35:24.028 [0x7f62471d3b38] DEBUG - * Scanning /volume1/Cinema/Movies
Dec 13, 2021 21:35:24.028 [0x7f62471d3b38] DEBUG - Scanner: Processing directory /volume1/Cinema/Movies (parent: no)
Dec 13, 2021 21:35:24.065 [0x7f62471d3b38] ERROR - Error opening file '"/volume1/Cinema/Movies/Mocro Maffia Meltem (2021) - 1080p x265.mkv"' - Permission denied (13)
Dec 13, 2021 21:35:24.201 [0x7f62484a3b38] DEBUG - Request: [192.168.1.32:60848 (Subnet)] GET /library/sections (13 live) TLS GZIP Signed-in Token (MB66)
Dec 14, 2021 02:09:16.487 [0x7f62459ebb38] DEBUG - Scanner: Processing directory /volume1/Television/Boys Series/Hawkeye (parent: yes)
Dec 14, 2021 02:09:16.488 [0x7f62459ebb38] ERROR - Error opening file '"/volume1/Television/Boys Series/Hawkeye/Hawkeye S01E03 - Echoes.mkv"' - Permission denied (13)
Dec 14, 2021 02:09:16.489 [0x7f62459ebb38] DEBUG - Skipping over directory 'Hawkeye', as nothing has changed; removing 2 media items from map.
How do I solve the problem?
Plex has permission in Local User and System Internal User to read and write.
I can play the ‘not found’ content in VLC.
Linux keeps permissions very strictly enforced.
All you need to do is grant (add) “PlexMediasServer” permission to read
This is a How-To which sets all permissions in the shared folder containing media.
It saves the need to identify files one by one.
Hi Chuck,
I will add a screen where you see there is already permission granted.
It worked since october 2021 till begin december 2021.
What went wrong?
You added the files to the shared folder.
DSM does not enforce permissions when you write a new file which is nested down inside a shared folder somewhere.
This is why, when you copy files into a shared folder, best practices are
- Confirm you have SMB permissions to allow “Everyone” or “Other” users (PlexMediaServer falls into those categories)
-or-
- Have DSM set permission for all files in the shared folder(s) on a regular basis. ( This is what I show above)
Hi Chuck,
When I move the files in the designated folder, PLEX won’t see the content.
When I copy the files to the folder, it works. The permission switched and PLEX sees the content!
It is very clumsy this way. Will be there an other solution in the future?
What happened in PLEX 1.25?
From which folder to which folder ?
was is previously in /video ? If so, that’s why. Synology still claims exclusive control. You’ll need your own master share / self-created shares (/Media ? /Movies /TV etc ?)
Need info 
It comes from the dwnld folder. SAB is the owner.
What are the file permissions it assigns ?
- Presuming it resets your Syno username as the owner,
- Folders must be 755
- Files must be 644
I uninstalled SAB and installed it again. Now it works. I can move files into the right folder and PLEX recognizes the content!
Thanx for your help!
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