Plex & DSM 7.0 - What happened to my indivdual folders in 'add library' guys?

[Tazzyneedshelp]

Server Version#: 1.24.1.4931-7000
Player Version#: All versions /web/synology/mobile etc

Hi Guys,

I’m absolutely devastated. I had the BEST experience with Plex on DSM 6, running the latest Intel package and an awesome plex pass. NEVER had a problem!
Running on a Synology DS218+

However I’ve completely gone and messed up my Plex, after an upgrade to DSM 7.0.

The problem is the libraries. My content sits in file station like this:

Volume1/Multimedia and below this in the multimedia I have
/Multimedia/Movies
/Multimedia/TV Shows

The problem is I can only now for some reason drill down to Volume1/Multimedia I cannot see any of my actual folders in Plex.

This is what I see

What’s worse I’m seeing all these random folders that Plex sees, see here

but that I don’t see if I go to File Station

So basically I’m seeing all these crazy folders, and I’m actually unable to locate to my actual folders. What are they all?

In terms of my share folder permissions, for your help - see below (Where my main user account is Tazzy)

Also in share folders, I can’t seem to find a plex shared folder anymore.

Where am I going wrong. Please can anyone help?

I’ve tried uninstalling plex, full uninstall, restarting, etc etc. I’ more than happy to nuke everything and start again if that’s the best advice!

Thanks peeps!

[ChuckPa]

1. Take a breath.
2. You must have missed my documentation about all the changes DSM 7 forced on us.

DSM 7 - Plex Media Server - Release Info & Migration instructions

Plex Media Server for Synology DSM 7 - Release This document is to share changes made with DSM 7 and resolve any unforeseen issues before you attempt migrating to DSM 7 for Plex use YOU ARE URGED TO READ THIS THREAD COMPLETELY BEFORE PROCEEDING OR ASKING QUESTIONS DO NOT INSTALL Synology BETA software UNLESS INSTRUCTED. This thread is a LIVING document. Expect it to change. Synology’s DiskStation Manager (DSM) has undergone significant changes in version 7.0. Many of those changes affected …

In this context;

1. I don’t think, in spite of what you’re showing me, System Internal User PlexMediaServer actually has permission to read the media. This explains why it cannot be seen. (DSM 7 is VERY strict now and Plex got neutered)

2. Do you still have a Plex shared folder?

3. If so, Do you still have a “Plex Media Server” folder in Library / Application Support ?

[Tazzyneedshelp]

Hi Chuck,

Thanks for the quick response. OK I’ll try

1. So according to my settings, the System Internal User should have.
   

   

2. No I don’t have a Plex Shared Folder. I think at some point when faffing around I deleted it. For a list of my shares I have the below (Multimedia is the share with the content (directories called Movies and TV Shows)
   

   

So I don’t have a PLEX shared folder and interestingly I also don’t have a plex ‘local user’.

I think I tried many times to delete all references to PLEX to start again and perhaps I’ve caused more problems by doing so.

Thanks @ChuckPa !

[ChuckPa]

It sounds like you did nuke everything which was holdover from DSM 6. That’s unfortunate. It wasn’t necessary to do that. I have been able to help save everyone’s so far.

Here are some options:

1. If you have PMS installed (the DSM 7 package) - this will help you fix the permissions to your media folders.

DSM 7 - Plex Media Server - Release Info & Migration instructions

DSM 7 - Set permissions for (Media) Shared Folders. Often, when upgrading, changing permissions from Plex to PlexMediaServer is overlooked. Sometimes, folders have mismatched permissions within them. Here is how you remedy the problem. That message you see at the end of installation is a reminder to you to go check and provides the instructions how to remedy it. It may not address all problems but does address the vast majority. File Station → Right-click the shared folder → Proper…

2. There are other things we can do. Please advise what your wishes are.

[Tazzyneedshelp]

Hi Chuck,

Thank you so much for the help.

Following the sticky thread you posted under 1. - When I click on shared folder (multimedia) in file station, properties, then permissions. I am presented with local users.

There is no ‘PlexMediaServer’ listed here so I am unable to follow that sticky post point 2 - “Create a new permissions rule for PlexMediaServer”

See here.

However if I click on System Internal User dropdown, I see it

" 2. There are other things we can do. Please advise what your wishes are."

My wishes are to undo the mess I’ve made by

• Uninstalling Plex completely and reinstalling - I’ve tried this and it didn’t work
• Finding a way to fix my existing permissions issues given the above. It would be great if there were some easy way to start afresh of course without losing my data on the NAS.

FYI - Finally I’ve also tried to re-create the Plex shared folder so it now exists. It’s empty obviously. Or is that no longer needed?

Regards

[ChuckPa]

Depending on how much “uninstalling & deleting” you’ve done,
we might be able to find something on the NAS (your metadata)

The Plex share and user “Plex” are no longer needed in DSM 7.
(DSM 7 forced a change so I chose PlexMediaServer to match the app name).

At this point, also knowing what is about to release, I’d like you to step into the new package structure I have.

My reason for this is two fold.

1. If you have metadata stored in the DSM hidden area, We can pull it back
2. You’ll be all setup in the new structure and ready to go when it does release in the next “few-ish” days (I expect PMS 1.24.2 to have it… but no promises until I check)

I’d like you to install my new “Packaging 2.0” version.

You’ll see:

1. There is a “PlexMediaServer” shared folder now – so you can make backups
2. It will also allow for VERY CAREFUL limited editing in emergency cases via the GUI.
3. You’ll also see where I pasted a plethora of warnings about not putting media anywhere in that shared folder structure because it will cause PMS to blow up when mistakes are made.

Please read here then scroll down and get the SPK for your Syno and perform a Manual Install.

Let me know what you have after that.

You’ll either have your existing server instance (meaning you didn’t zero it all)
-or-
You’ll start fresh

Please read my notes carefully.

DSM 7 - Finalized Configuration (PMS 1.24.2.4973) - Release information

DSM 7 - Finalized Configuration (Packaging 2.0) - Release Information See below for updates Since DSM 7.0-41890 finalized, I’ve had time to digest everyone’s input as well as review what we ultimately ended up with in DSM 7.0 Looking at all the issues faced, there was one overriding problem which could not be solved – Plex’s data was not accessible from the GUI or other Synology tools such as Hyper Backup. An important issue for most was the data area could not be moved. It took some t…

[Tazzyneedshelp]

@ChuckPa

Hi Chuck!

I sorted it! How I did it was by

1. Create a new shared folder called ‘Multimedia 2’
2. Copy everything fromt he problem share in Multimedia to ‘Multimedia 2’
3. Then I was able to set the permissions correctly and so
4. It works! Of course it’s now poining to Multimedia 2 but hey I can live with that!

Question what happens if I rename Multimedia 2 back to Multimedia. Will that break anything or should I just leave it at that?

I want to say a HUGE THANK YOU for the time you took to help me out. Seriously I would buy you a beer if I could right now. You the man.

Regards,