Never had this happen before. I keep the same naming conventions for all of my files. I have the move Thor_The_Dark_World.mp4 (tried without underscores, including modifying the metadata of the file via Properties > Details). Plex just seems to ignore it no matter what I do.
That said, there is one difference between this file and previously added files.
The subtitles for this movie were messed up. When I ripped it (via DVDFab), I added subtitles via an .srt file. The subtitles are rendered directly to the movie, and not in a supplemental file. I ripped it to mp4 and all looks good with the movie in the Windows Media Player. When I try to have Plex scan it the scanner acts as if it doesn’t see anything.
I tried looking at the scanner logs, but I don’t see anything useful in there other than some general hardware information
I have found other posts in regards to similar things, but the solutions for those don’t work for me (and I am not going to reinstall Plex). It just seems to be an issue with this one file.
Update 2: Copied the MP4 to a new folder, added the folder to my library, and it shows up fine… Now I am wondering why it isn’t showing up from my desired destination like all of my other videos
Update 3: Copied the file to my NAS drive (where my other movies reside) and added a new folder. I then added it as a new library and it shows up too. Makes me believe there is some corruption to my current library?
In addition, when trying to add a new library, I point to the old one, and I can see the file in there from Plex’s view… just can’t figure out why it wont add it.
Thx OttoKerner for the suggestion, however, it didn’t work. I tried a couple of times. I don’t have any plugins to worry about. I removed the file, ran a rescan, empty trash, clean bundles, added the file back and re-scanned. Still nothing.
I tried again but before copying the file back I exited the media server, copied the file, restarted the media server, and still no luck.
I don’t know about the caps… just habit I guess.
I don’t see any duplicates, however, my coworker does share his library with me, and he has the same movie in his, but it is named “Thor: The Dark World”.
There isn’t anything in the folder other than other .mp4 movies.
The file is located in this structure:
Y:\Disk4\5.1. Y: is an cifs share called Movies. It is mounted to my windows box, and contains 4 folders: Disk{1,2,3,4}. They all have similar structure. My movies either reside in a 5.1 directory, or a stereo directory.
Fix or workaround: I started noticing errors with other library files, saying they were unavailable (and they were there). Also seeing: plex error code s1001 (network)
I deleted the library and recreated it. Didn’t want to do it, but now everything is showing up as it should be. Looks like my original library meta-data somehow became corrupted.
