Small percentage of files will not pull IMDb metadata

I’m having the same problem with a percentage of my movies.
Running the latest (public available) Plex version: 1.12.0.4829

I’ve deleted the agent cache, did a Clean Bundles/Optimize Database and refreshed all meta data on my library.
Still the following movies are not getting any iMDB ratings (after several refresh attemps):

  • Bad Grandpa .5 (tt3766424)
  • Brother Bear 2 (tt0465925)
  • The Little Mermaid 2: Return to the Sea (tt0240684)
  • The Lion King 3 / The Lion King 1½ (tt0318403)
  • The Lion King 2 (tt0120131)
  • The Fox and the Hound 2 (tt0465997)
  • Lady and the Tramp 2 (tt0249677)
  • Mulan 2 (tt0279967)
  • Pocahontas 2: Journey to a New World (tt0143808)
  • Tinker Bell (tt0823671)
  • Home Alone 4 (tt0329200)
  • Dikkertje Dap / My Giraffe (tt5992202)

I have the problem with:

  • Forrest Gump (tt0109830)

I have tested everything (clearing cache, plex dance, etc.)

@Marcel Kroon - Unfortunately, all the movies you listed are classified as videos by IMDb and we only have access to metadata for films that are classified as movies. It’s a bummer, I know!

@Jorge - Thanks a bunch for pointing out your issue with Forrest Gump. That’s fixed now!

@Jorge - Thanks a bunch for pointing out your issue with Forrest Gump. That’s fixed now!
Great, thank you very much for your help!!! Bellow, I have a “few” more :slight_smile:

Movies:

  • tt3791216 - All the Way
  • tt4608402 - Confirmation
  • tt4552118 - Looking The Movie
  • tt5964278 - Les Nouvelles Aventures de Cendrillon
  • tt1099212 - Twilight
  • tt1933667 - The Wizard of Lies

Some of those might me “videos” not sure how to check:

  • tt3241196 - Sword Art Online - Extra Edition
  • tt0436058 - American Pie Presents - Band Camp
  • tt0808146 - American Pie Presents - The Naked Mile
  • tt0974959 - American Pie Presents - Beta House
  • tt1407050 - American Pie Presents - The Book of Love
  • tt0324941 - 101 Dalmatians II - Patch’s London Adventure
  • tt0115491 - Aladdin and the King of Thieves
  • tt0118692 - Beauty and the Beast - The Enchanted Christmas
  • tt0249677 - Lady and the Tramp II - Scamp’s Adventure
  • tt0291082 - Cinderella II - Dreams Come True
  • tt0465940 - Cinderella III - A Twist in Time
  • tt1216515 - Tinker Bell and the Great Fairy Rescue
  • tt3120408 - Tinker Bell and the Legend of the NeverBeast
  • tt2483260 - The Pirate Fairy
  • tt0208185 - An Extremely Goofy Movie
  • tt2065968 - Dragons Gift of the Night Fury
  • tt0823671 - Tinker Bell
  • tt0465925 - Brother Bear 2
  • tt1744776 - Legend of the Boneknapper Dragon
  • tt0401398 - Kronk’s New Groove
  • tt0257778 - The Hunchback of Notre Dame II
  • tt2100546 - Ice Age A Mammoth Christmas
  • tt1830577 - Donkey’s Christmas Shrektacular
  • tt0107952 - The Return of Jafar
  • tt0120131 - The Lion King 2 - Simba’s Pride
  • tt0318403 - The Lion King 3
  • tt0969647 - The Little Mermaid Ariel’s Beginning
  • tt0384696 - Winnie the Pooh Springtime with Roo
  • tt0457993 - Lilo & Stitch 2 Stitch Has a Glitch
  • tt0371823 - Mickey, Donald, Goofy The Three Musketeers
  • tt0279967 - Mulan II
  • tt0240684 - The Little Mermaid 2 - Return to the Sea
  • tt0143808 - Pocahontas II - Journey to a New World
  • tt5452780 - Olaf’s Frozen Adventure
  • tt6110430 - Lego Frozen Northern Lights
  • tt0465997 - The Fox and the Hound 2
  • tt0437503 - Tarzan II
  • tt0119918 - Pooh’s Grand Adventure The Search for Christopher Robin

Fixed:

  • tt5964278 - Les Nouvelles Aventures de Cendrillon
  • tt1099212 - Twilight

Everything else is either a tvMovie or video as you suspected. Thanks for the reports!

@maxflix said:
@Marcel Kroon - Unfortunately, all the movies you listed are classified as videos by IMDb and we only have access to metadata for films that are classified as movies. It’s a bummer, I know!

@Jorge - Thanks a bunch for pointing out your issue with Forrest Gump. That’s fixed now!

Thanks for the fast reply Max!
Can you explain what the difference is between the two (video and movie)?
Is this something that can be changed on iMBD? Can I send them a request?

Wha, even “tt1933667 - The Wizard of Lies” oO Damned

BTW, i don’t know if you can help on this one, any idea why the genres are now returned in English even when the Library is in french?

@Marcel - There isn’t any difference as far as I know and it’s simply a classification by IMDb. It may have something to do with whether or not a film was ever released in theaters? You are welcome to reach out to IMDb support, but I doubt you will get any help there either, I’m sorry :frowning:

@Jorge - that could be a bug of sorts. I’ll look into it!

No worries Max. The problem is clear to me now. I think reaching out to iMDB is a waste of time so I’ll just accept the fact some do not show correct rating. Pity but life goes on. :wink:

@“Jorge D’ALMEIDA” said:
Some of those might me “videos” not sure how to check:

You can find this on IMDb page.



Or you can google the IMDb number.



@NewPlaza said:

@“Jorge D’ALMEIDA” said:
Some of those might me “videos” not sure how to check:

You can find this on IMDb page.

Or you can google the IMDb number.

Ho ok, thanks for pointing that, i had no idea the API you used where limited to a subset of IMDB

A few others:
tt6021478 - Épouse-moi mon pote
tt7156144 - Jalouse
tt5825052 - Tout nous separe
tt5966600 - Maryline
tt2798920 - Annihilation

Thy for your help!

And the genres are still returned in English even when the Library is configured in french. For most of the movies… :confused:

tt2798920 - Annihilation>
this one works for me

tt0424934 - Dave Chappelle: For What It’s Worth
tt2510998 - Louis C.K.: Oh My God
tt1560169 - Robin Williams: Weapons of Self Destruction
tt1082588 - Gabriel Iglesias - Hot and Fluffy
tt2828960 - Gabriel Iglesias: Aloha Fluffy
tt1554966 - Gabriel Iglesias: I’m Not Fat… I’m Fluffy

I have previously managed to get a rating from all titles above, but after a refresh, no iMDB ratings appear anymore. It’s been a month now…

@maxflix
You’ve been very helpful in the past. Could you please help me figure out why the correct iMDB ratings are no longer displayed correctly? The iMDB ratings were displayed correctly a couple of weeks ago, but not anymore.
Any help greatly appreciated.

iMDB rating for tt5085924 - Wildling is completely wrong.
I get 8,4 when the rating is showing 6,5 (as of today).
Solved

@ddefauville said:
I have previously managed to get a rating from all titles above, but after a refresh, no iMDB ratings appear anymore. It’s been a month now…

I too no longer seem to be able to get the IMDB logo to automatically show up on any movies added - old or new - and haven’t done for the past few weeks. Luckily I have learnt how to externally edit the Plex database and am now able to add the logo to any movie regardless :smiley:

@chriskeens said:

@ddefauville said:
I have previously managed to get a rating from all titles above, but after a refresh, no iMDB ratings appear anymore. It’s been a month now…

I too no longer seem to be able to get the IMDB logo to automatically show up on any movies added - old or new - and haven’t done for the past few weeks. Luckily I have learnt how to externally edit the Plex database and am now able to add the logo to any movie regardless :smiley:

Share you unlimited knowledge, please :smiley:

@Lightkeeper said:

@chriskeens said:

@ddefauville said:
I have previously managed to get a rating from all titles above, but after a refresh, no iMDB ratings appear anymore. It’s been a month now…

I too no longer seem to be able to get the IMDB logo to automatically show up on any movies added - old or new - and haven’t done for the past few weeks. Luckily I have learnt how to externally edit the Plex database and am now able to add the logo to any movie regardless :smiley:

Share you unlimited knowledge, please :smiley:

lol… most definitely not unlimited!

I take no responsibility for any damage caused to your Plex setup. Please make sure you are confident in what you are doing!!

This may be too much for some to want to do - although once the initial setup/database addition is done its super easy and quick thereafter.

This is what I posted on another post about editing something else… I have edited it to make it relevant to the IMDB logo part…

It’s a little risky though as it involves directly editing the library database - get it wrong and it will break plex!!

First,
BACK UP THE DATABASE FILE!!!
BACK UP THE DATABASE FILE!!!
BACK UP THE DATABASE FILE!!!

It is located here:
%LOCALAPPDATA%\Plex Media Server\Plug-in Support\Databases

The file to backup is ‘com.plexapp.plugins.library.db’

Next, you will need SQLiteStudio to edit the database - google it, it is free.
Once installed, open the program and add the plex database (Database->Add A Database->Click the yellow folder icon to browse for existing Database File → locate the com.plexapp.plugins.library.db file and click add). The plex database should now show in the left column.

Now to start editing… Right click the database and select connect - you should now see the tables in the database. Click tables to drop the list of tables in the left column. Now find the one called ‘metadata_items’. Click this to open this table. then click columns… then double click ‘id’ to open it on the right hand side.

Close any popups and click the ‘data’ tab at the top - this should then load the list of your movies. Now at the top there is a ‘filter data’ box - use this to filter the name of the movie.

Once you have found the movie - scroll across to the right and find the ‘extra_data’ field. In this field there may already be some text (something along the lines of ‘ex%3AprimaryExtraKey=%2Flibrary%2Fmetadata%2F91593&ma%3AchapterSource=agent’)

To get the IMDB logo to appear you need to edit the text and insert the following text BEFORE existing text…

at%3AratingImage=imdb%3A%2F%2Fimage%2Erating&

(giving a field containing something like ‘at%3AratingImage=imdb%3A%2F%2Fimage%2Erating&ex%3AprimaryExtraKey=%2Flibrary%2Fmetadata%2F91593&ma%3AchapterSource=agent’)

Now click the green tick at the top to commit the changes to the database and then disconnect the database. Now when you refresh plex, your movie should show the logo.

If for any reason you manage to damage the database - copy the backup of the .db file back to the directory and it should reset back to how it was prior to any changes

On a side note - if, like me, you want graphics as complete as you can - you can edit the database in the same way to add missing images for actors etc. Instead of working on the ‘metadata_items’ table, you need to work in the ‘Tags’ table. Once opened you will see a column called ‘tag_type’. I believe 6 is for actors. ‘user_thumb_url’ is the field for your image url.

3 Likes

Very nice! Thank you :slight_smile:

For some reason Anon (2018) - > https://www.imdb.com/title/tt5397194 does not seem to download the IMDB rating. Tried all the usual clean methods but does not download the rating.