[Persistent BUG!] MetaData being scraped all wrong! HELP!

[nfmain]

Server Version#: 1.16.6.1592
Player Version#: Irrelevant

I am not sure what’s causing this, or why it only happens SOMETIMES. But once it does, it can’t be fixed.

As you can see, when sorted by Critic Rating, some (most) movies correctly grab the IMDB rating. Some movies on the other hand, don’t, and give me some STAR (*) based % rating out of 100, rather than the IMDB rating out of 10.

Yet on the other hand alltogether, some movies, like the one you see, show literally no rating, no imdb rating, nothing, BUT, they grab the other meta data (description, poster, etc), It’s not like IMDB doesn’t have a rating for this in this case… It does, checked it as I typed it, and IMDB has 15000 votes for this particular item, and yet Plex didn’t scrape it.

What’s most frustrating is, even if I UNMATCH IT, and MANUALLY REMATCH, it wont find it.

What’s even more troublesome, as I mentioned above, there doesn’t seem to be a way to UPDATE IT PROPERLY.

For example look at this grossly erroneous information that got scraped, AND THEN SUBSEQUENTLY WON’t UPDATE!

This movie shows up as 82%, when in reality it is 6.6, again, tried to “Refresh” - no update, tried to unmatch, and rematch, nope, still stays at 8.2

What gives???

And why is it only SOME of the movies???

[nibbles]

Way down at the bottom of an article I read once on the Plex website about Metadata Agents,

Tip! : Changing the metadata agent for an existing library will only affect future content. It does not retroactively change the agent used for existing library content.

Which made me think, oh that’s why I’ve got IMDB on some and Tomatoes on others.
I changed agents after using it for a while during testing.

There’s a lot to digest, but if you’re willing to lose play count and whatnot, you can
make it like PMS never saw the film, at which time it will use the current Agents/rating system you’ve chosen.

To get PMS to forget about videos like that, you do The Plex Dance.

Did I come close to answering your concern?

EDIT: sorry

[nfmain]

I am not sure I follow.

#1) Both the links you linked for MetaData and PlexDance, are the same links…

#2) I understand your answer, even though it doesn’t make sense as to why the hell the Developpers would set it up in such a backwards way, but it still doesn’t answer why the thing isn’t updating all together, as I mentioned (and provided in the screenshots) trashy movies like: “Plus One” are showing up as 8.X FROM IMDB rather than the real 6.6 How do I get it to update?

#3) I have a specific library for unseen movies, I would only do whatever the “Plex Dance” is, to this library, so I dont care if it loses seen status for those movies, not sure what a “play count is”, what else would I lose?

[FordGuy61]

@nfmain

And why is it only SOME of the movies???

There are certain movies where IMDB does not return any data when queried by Plex.

Some may be due to licensing. Plex does not scrape data from IMDB. Plex licenses (pays for) IMDB data for theatrical release movies only. So, items such as TV movies or direct to video releases may appear in IMDB, but Plex is not licensed to have that information.

@nfmain

PlexDance

The Plex Dance.

The Plex Dance removes media from your library and all pertinent information from the database. It is as if you never added the media to your system.

It is useful when you have edited/modified a file, replaced a movie with a new version, etc.

It will not help with the IMDB metadata issue.

You lose all information such as watched/unwatched, when watched, how many times played and by whom (i.e. play count), etc if you Plex Dance a movie/show.

Tip! : Changing the metadata agent for an existing library will only affect future content. It does not retroactively change the agent used for existing library content.

If you change metadata providers (IMDB to Rotten Tomatoes, etc), ratings from the new provider will only be shown for media added after the change. Existing ratings will not be changed.

Refreshing the metadata for an entire library will download information from the new provider for all media in the library.

[FordGuy61]

See this post and this thread for additional information.

The “* 59%” type ratings are from TMDB. Plex fills in with TMDB info if it cannot find IMDB info due to licensing or other issues…

Regarding Plus One, for some reason there is a difference between what is shown on the IMDB web site and what is returned by the query.

title lang="en" title="Plus One"/
imdb_ratings audience_score="82" source="imdb"/

[nfmain]

So I just “refreshed the metadata” of the entire library, and it didn’t fix anything… except wasted an hour.

Additionally, as far as movies not showing up due to “licensing” or “straight to video” doesn’t make sense, as there are some block buster movies like XMEN Dark Phoenix (which was in cinemas) that are showing up as “61%” rather than the 5.8 IMDB rating

Thoughts? Advise?

[FordGuy61]

@nfmain

as far as movies not showing up due to “licensing” or “straight to video” doesn’t make sense

Plex licenses a portion, not all, of the IMDB database. See the thread I previously linked.

@nfmain

XMEN Dark Phoenix (which was in cinemas) that are showing up as “61%” rather than the 5.8 IMDB rating

See the post I previously linked. You can query the IMDB database yourself and see what information is returned. Plug in the correct IMDB ID, leaving off the “tt” portion.

[nfmain]

I am not sure what I am supposed to be looking at there?

The first Thread you linked, is your own thread - which is the same issue, and the problem still unresolved.

The second thread you linked, you had a moderator: @OttoKerner chime in and confirms what you said: “This is the crucial bit. Plex has only licensed IMDb data for “real cinema movies”. All others (if they get a match at all with the ‘Plex Movie’ agent) are filled-in from TMDB.” – again, the movies I linked above ARE CINEMATIC releases (Xmen Dark Phoenix)… so that doesn’t apply.

You are saying: " You can query the IMDB database yourself and see what information is returned. Plug in the correct IMDB ID, leaving off the “tt” portion. " – I don’t know how to do that, but the fact remains, that the Plex is grabbing an incorrect rating… and shouldn’t THAT be an issue to be looked into???

[FordGuy61]

There are a couple of things that could be happening.

1. Plex Media Server could be receiving the information and not displaying it.
2. The query to the database could be returning no information.

If the first, then it is an issue with Plex Media Server.
If the second, then it could be an issue internal to Plex (Plex doesn’t license the info, Plex has out of date info, etc) or IMDB is feeding bad info to Plex.

I’m suggesting you issue the query just like PMS, then compare it to what is shown on IMDB.com.
Do this for just a few movies, enough to show a pattern.

This will help with problem diagnosis, especially since it is only for some, not all, of the movies in your system.

Then, a Plex employee/ninja/etc can hopefully provide additional detail into what is happening.

To issue the query, look at the examples for Await Instructions Further and Airplane!, then put in the correct information for the movies in your library. That will tell you what is happening.

Here’s the URL for Airplane! in IMDB and Plex’s query.

https://www.imdb.com/title/tt0080339/
      https://meta.plex.tv/m/0080339?lang=en&ratings=1&reviews=1&extras=1

Notice the IMDB id for Airplane, tt0080339, and how it aligns with the query to meta.plex.tv. Substitute the info for a few of your movies to see what is happening.

[FordGuy61]

Below is an example for Plus One (2019).

Note the audience score of 82, which is what is displayed by PMS, which is different than the 6.6 shown on imdb.com.

Why? No idea. I a user, like you. I don’t have that level of visibility into things. But with the detailed info, somebody at Plex can investigate.

https://www.imdb.com/title/tt7645122/
https://meta.plex.tv/m/7645122?lang=en&ratings=1&reviews=1&extras=1

<movie title="Plus One" country="United States of America" originally_available_at="2019-04-28" tagline="">
<script/>
<originally_available_at country="US" originally_available_at="2019-04-28"/>
<runtime country="US" runtime="99"/>
<summary lang="en" summary="In order to survive a summer of wedding fever, longtime single friends, Ben and Alice, agree to be each other's plus one at every wedding they've been invited to."/>
<title lang="en" title="Plus One"/>
<imdb_ratings audience_score="82" source="imdb"/>

[nibbles]

Workaround - Given a film like Plus One that shows the wrong IMDB rating, you can click the little pencil in Plex to Edit the General > Rating and change it from an 8.2 to a 6.6, Save Changes, and it’s gg.

If your film doesn’t show an IMDB rating, fix your agents and Refresh Metadata.

This topic is interesting but gives me

[tvebax]

Can’t be fixed. Only Plex can add/update the ratings.

I believe the percentage ratings occur when no imdb rating is given from Plex’ servers, but there is a tmdb rating. So, when given a percentage rating you are actually in luck? (better than nothing).

Imdb ratings doesn't update even when I refresh meta data

Ok. Mystery solved. No amount of “Plex dance” will fix this, it is not a local issue. Same example as above: Movie “Shaft (2019)” not getting imdb ratings. Found this line in com.plexapp.agents.imdb.log: 2019-09-26 18:26:23,144 (70000bc85000) : DEBUG (networking:166) - Requesting 'https://meta.plex.tv/m/4463894?lang=en&ratings=1&reviews=1&extras=1' Almost wish I hadn’t found it.. Loaded in the browser the request returns this: [Shaft] Plex (the company, not the locally installed app) st…

[tvebax]

Edit:
Obviously this CAN be fixed. But only by Plex updating their meta.plex.tv server, as this is where the ratings come from. No need for endless debugging your setup guys!

Also, RottenTomatoes ratings share the same issue, in case anyone are considering changing to that, to solve the issue. So, not a workaround.

And, plugin / agent support is no longer. In case anyone considered something like the excellent OMDB plugin as a workaround:

[REL] Open Movie Database

Hi all, I am sad to say this, but all good things come to an end, also with Plex. Now that plugins are gone/going, agents will follow soon. No-one at Plex is maintaining the official agents any more, so it is of no use to keep this agent up and running as it will be useless soon. It is time to say goodbye, not only to Plex, but also to this agent and this community. I have had a lot of fun over the last couple of years, but it is time to move on! I am going to pull the plug on the backend API …

So. There’s that.

[nibbles]

Scraping IMDB once a week is something I would expect in a great media server.
Can we raise a ruckus or at least a feature request?

[tvebax]

@nibbles I highly doubt Plex cares about bugs reported by users… Check the list of forum threads on this issue:

https://forums.plex.tv/t/imdb-ratings-doesnt-update-even-when-i-refresh-meta-data/433642/15?u=tvebax

This was only what I found in 5 minutes, before I gave up. The ratings issue go back years. The only Plex staff interaction I could find, was a thread where staff members refreshed a couple of individual missing movies someone asked for specifically. No acknowledgement of any bug or otherwise broken functionality.

Support options for Plex are generally zero. Regardless of how many posts, how well documented the bug is, or how much time their users waste debugging it.
To be honest, I literally am a bit embarrassed to support a company who acts like this… This type of behavior should not be rewarded.

[nibbles]

Fortunately for you, the seminal work of art in the United States of America from the last couple of centuries is the solution. It’s called The Cruciable, and it was written by Arthur Miller in 1953. An especially powerful adaptation was the 1996 film starring Daniel Day-Lewis and Winona Ryder.

[nfmain]

Used your 2nd link… as the problem is still ongoing…

For example for lion king:

https://meta.plex.tv/m/6105098?lang=en&ratings=1&reviews=1&extras=1

it says: imdb_ratings audience_score=“0” source=“imdb”

Why is it showing a 0 score? this is happening to dozens of movies and is frustrating as hell, even Rotten Tomatoes seems broken…

Made a second post here

WHAT is going on with the Movie Ratings?!?!

Server Version#: 1.18.3 Player Version#: latest This keeps happening and it is ridiculously annoying. Is there not a damn agent / setting for the library that works and sticks?? Fiddling with the settings to get stuff to work but randomly some movies keep showing up blank! For example, THE LION KING 2019, even though it was a major global release, won’t pick up IMDB ratings. Same for AD ASTRA 2019, no IMDB, IRISHMAN 2019, no IMDB. Tweaked around to move stuff up/down in priority, and cha…

[nfmain]

@nibbles

If your film doesn’t show an IMDB rating, fix your agents and Refresh Metadata.

How does a customer “fix your agents”?

I made a second thread as the problem extends to Rotten Tomatoes too…

Details: WHAT is going on with the Movie Ratings?!?!

@OttoKerner ??? Any help??

[nibbles]

I’m sorry I was afk for a month.

@nfmain

How does a customer “fix your agents”?

I didn’t mean to be so terse as to sound rude. Sorry if it sounded like that, but what I meant to convey is the user can adjust the Agent settings for a particular library in the latest PMS-1.18.x.
Here’s how to adjust/check on your Library settings:

1. I have a library of films I’ve called Movies
2. I open up the Plex Webb App at https://app.plex.tv/
3. I make sure I’m logged in and can see my shows and play them.
4. I go into Settings - Show Advanced - Libraries
5. I see all my Libraries listed, including the one called Movies
6. I mouse over that Library and the Edit option appears to the right of the name.
7. In the Library Edit screen I select Advanced then scroll down. There are many choices.
8. If I make a change, I hit Save afterward.
9. I then find a single film that’s missing the IMDB rating, and I use the three dots menu to choose Refresh Metadata on that film. After a minute or two I should see a new rating it one is available.
10. Once I’ve shown it works for one film, I have it refresh the metadata in my Movie library by using the 3 dots next to the library name on my Home screen or More screen.

Here are some screenshots: