Small percentage of files will not pull IMDb metadata

@chriskeens *
@ddefauville*

You are right, retrying between 2-6 times works. waiting some time/day works.
But the worst issue is that I can’t do a full imdb metadata refresh from time to time because it loses rating in movies that previosuly had it. it’s not reliable T_T

@chriskeens said:

@ddefauville said:
Any chance of fixing Kingsman: The Golden Circle (tt4649466) already mentioned in post #24 ?

This one is working for me now
IMDb icon still not showing up for me…

@ddefauville said:

@chriskeens said:

@ddefauville said:
Any chance of fixing Kingsman: The Golden Circle (tt4649466) already mentioned in post #24 ?

This one is working for me now
IMDb icon still not showing up for me…

I take it you’ve tried all the usual tricks… clearing cache, plex dance etc?

Ratings for Kingsman tt4649466 finally showed up after a couple of days.
Like mentioned before, when Plex gets stubborn, keep calm and try again the next day but this title was extra tricky.

My latest list…

The Humanity Bureau - tt6143568
Singularity - tt7312940
Bullet Head - tt6204340
El Camino Christmas - tt3255590

The Killing of a Sacred Deer - tt5715874
Have been trying to get an IMDb match for a couple of days without avail…

Anyone else having problems with:
The Killing of a Sacred Deer - tt5715874
Could you @maxflix give us a helping hand with this specific title?
Thanks in advance.

I’ve got another to add to my list…

Borg vs McEnroe - tt5727282

I can confirm that ‘The Killing of a Sacred Deer - tt5715874’ doesn’t work for me

I have also opened a feature request to allow the manual selection of rating type so that we could select to use the logo even if it doesn’t automatically pull it… SEE HERE

The Killing of a Sacred Deer - tt5715874 is now working.
@chriskeens Thanks for opening the new feature request about manual rating input and insert of IMDb/RT logos.

@chriskeens said:
My latest list…

The Humanity Bureau - tt6143568
Singularity - tt7312940
Bullet Head - tt6204340
El Camino Christmas - tt3255590

@chriskeens said:
I’ve got another to add to my list…

Borg vs McEnroe - tt5727282

These are working now too… Amelia 2.0 is now also working

Beasts of the Southern Wild - tt2125435
Only the Brave - tt3829920
Wonder - tt2543472
Murder on the Orient Express - tt3402236
Coco - tt2380307

@ddefauville said:
Coco - tt2380307

This one works for me

@chrikee said:

@ddefauville said:
Coco - tt2380307

This one works for me

Your post about Coco gave me hope especially when I finally got a match for Murder on the Orient Express - tt3402236 this morning. But I’ve been unsuccessful getting an IMDb match for this title for quite some time now…

Plex scraper truly works in mysterious ways…
So frustrating…

Edit:
And now a couple of weeks later, I finally get the IMDb icon:

So frustrating…

I just refreshed metadata for Beasts of the Southern Wild - tt2125435 and now I get an IMDb score, which is great.

@ddefauville said:

@chrikee said:

@ddefauville said:
Coco - tt2380307

This one works for me

Your post about Coco gave me hope especially when I finally got a match for Murder on the Orient Express - tt3402236 this morning. But I’ve been unsuccessful getting an IMDb match for this title for quite some time now…

Plex scraper truly works in mysterious ways…
So frustrating…

Edit:
And now a couple of weeks later, I finally get the IMDb icon:

So frustrating…

Until it gets refreshed again…

Geostorm is not working for me: https://www.imdb.com/title/tt1981128/?ref_=nv_sr_1

I have these two movies that are still showing TheMovieDB ratings:
Afro Samurai: Resurrection tt1265998
Sherlock: The Abominable Bride tt5284492
And this movie that doesn’t show a rating at all:
Shaun the Sheep Movie tt2872750

Cleared all caches (I assume you meant the agents’ caches or should I delete the whole cache-folder?), unmatched movies, deleted bin. Sherlock might not work as it doesn’t count as a movie I guess? Though I can’t find a categorization on imdb…

@Da Bozz - should be good now

@A.Raab - The first two a TV Movies according to IMDb and unfortunately, we aren’t allowed to access those according to our deal with IMDb :frowning: As for Shaun the Sheep - that one is a movie but it worked for me this morning. Maybe try clearing your HTTP cache and refreshing your metadata. Let me know if the problem persists.

Movies that previously had an IMDb logo no longer have them after a refresh:
Blue is the warmest color - tt2278871
Frantz - tt5029608
My king - tt3478962
Heal the living - tt5096536
Breathe - tt3365778
Things to come - tt4120176
From the land on the moon - tt3794028
Disorder (Maryland) - tt4085084

Edit March 7: Haven’t cleared cache or anything, just kept refreshing metadata and loads of patience… suddenly IMDb ratings are back after a couple of weeks…

@ddefauville - please clear your cache and try refreshing those films. I get IMDb ratings for every single one of them. If after a cache clear and refresh you still don’t get a rating, please provide your PMS and agent logs! Thanks!