[SOLVED] How to disable disconnected satellite tuners

Live TV & DVR
,
1

tl;dr
Is there any way to disable some of the tuners of a multi-tuner DVB/S2 device?

Details
I have a quad tuner installed in the server, but having moved house have only two cables to plug in. Two of the tuners are therefore not connected.

When installing and configuring, the scanner reported no signal on the first few sweeps. I plugged the cables into Tuner A and D, and the scanner completed. This gave me concerns, but it seemed to build the guide OK.

When selecting a program from the guide, all the various apps reported no signal. Looking in the log, I could see that it started picking Tuner C. So I moved the cables to A and C. That worked, but the concern continues.

With one program running, tried to play another from another device. Fails again, this time the logs report selecting Tuner B.

The server doesn’t seem to automatically move on from one Tuner to the next in case of no signal, it simply reports an error. I can’t keep swapping cables!

How do I tell the server that there are only two available tuners? I know that C & D (or any other combination) will never get a signal; I can therefore remove them from the configuration.

Happy to tweak config files or edit the configuration database if given clear instructions.

Thanks!

Jim

Server Version#: 1.20.1.3252
Player Version#: All (web, Android, Samsung TV, etc)
Tuner Make/Model: TBS 6984 Quad DVBS/S2 Tuner A
Guide/Lineup name: N/A
Using XMLTV?: No (though have/would like to use Schedules Direct)
Channel number/Name: All

2

Trawling through everything I can find on Plex and elsewhere, came across some instructions for editing the channel listings: https://www.reddit.com/r/PleX/comments/7lr0fi/how_to_fix_missing_channels_in_the_dvr/

The media_provider_resources table has an entry for each device, and encodes the number of tuners in that device into the extra_data column. You can edit the text field to revise the number downwards, save the table, restart Plex, and done.

Ideally I would like to specify which of the tuners to use, as it turns out that LUN B on the card is damaged in some way and never recieves a signal (in Plex, WMC or elsewhere). In WMC I can specify which of the tuners (and IDs within a tuner) are connected to each channel.

Solved for now, but could improve.

J