I have have a home server and noticed after attempting to update my MCU playlist to include Black Widow that Plex isn’t showing Spider-Man: Far From Home. I switched to folder view and it shows all movies up to Black Widow but there is no Far From Home.
I removed the file, did the Plex dance, and put the file back but it is not showing. I renamed the file to just the words “Spider-Man Far From Home” and still there is no luck. Is there anything about that specific movie that stops it from showing up? It doesn’t even show as an unmatched movie.
The only similar problem I’ve had was with the TV Show Fringe when it didn’t show episode names even if they were included in the file name. I had to manually change those myself but I don’t know what to do about this particular problem.
Thanks for your response. I looked into your file format suggestion and somehow it seems to be the problem.
I say somehow because like everything else in that folder, It is a UHD H.265 mkv file with Dolby Atmos sound. I even renamed the file to what you have just in case and crossed my fingers but that did nothing. When I opened the logs and searched for that specific file I saw A LOT OF “[FFMPEG] - Non-increasing DTS in stream 1: packet xxxx with DTS xxxx…” lines. After all this, there were several “Could not find codec parameters for stream 1-29” lines. All told, there are 4,123 lines in the log file just for Far From Home.
If I play the video in Movies & TV or vlc, or if I connect the drive directly to my Xbox and play it there it works without any problem. I’ll try to get another copy and hopefully Plex can pick that up.
Look at the bottom of the page the original link sends you to and see Miscellaneous:
Miscellaneous
Does the app support DTS audio?
DTS audio is not currently supported directly. Content with DTS audio will have the audio automatically transcoded using the standard DTS core audio track to either AAC (default) or AC3 (if the Dolby Digital (AC3) receiver capability preference is enabled) by the Plex Media Server in order to preserve the surround sound audio channels.
Hi, I thought I should update you on what I ended up doing.
It had to do with the codec itself because everything else in the folder using Dolby Atmos sound which is transoded when I play (see screenshot of the dashboard showing Thor playing from the Xbox)
The short term solution I ended up using was adding a 1080p copy of Far From Home. I’d still prefer it in 4K and will look into getting a 4K version that Plex will see and add to my library. Thanks for your help again.
Did you try remuxing the 4k version? That ffmpeg error you mentioned earlier means there’s an mkv container issue with the source file.
You might want to try MkvToolnix to create a new mkv. If there’s still an issue, use tsMuxeR first to make an m2ts, then MkvToolnix to go back to an mkv.
Note: You’ll have to demux a copy of the TrueHD track first if you use tsMuxeR. You’ll add it back with MkvToolnix.
I did as you recommended and now the 4K version can be seen along with the 1080p one.
