Server Version#: 1.24.4.5081
Player Version#: All
I’ve been running for years with no problem on a QNAP TVS-471 but this morning suddenly the PMS service is still running, but is inaccessible from all clients (web, plexamp, plex app on iOS). I am able to access other web-based services on my QNAP such as Tautulli, but Tautulli reports There was an error communicating with your Plex Server. Check the [logs] and verify your server connection in the [settings]. In Tautulli logs there is this message: Failed to access uri endpoint /status/sessions. Status code 401 Client Error: Unauthorized for url: http://192.168.5.2:32400/status/sessions (192.168.5.2 is the LAN IP of my QNAP).
If I try to browse directly to my service at https://<myserver>:32400/web I get ERR_CONNECTION_CLOSED. As mentioned, I have no issue browsing to Tautulli at http://<myserver>:8660/, so it doesn’t appear to be a network/routing issue, but is something specific to PMS.
I’ve tried re-installing PMS with the latest version, stopping and starting the service multiple times, and have rebooted my QNAP (then did all those steps again after rebooting). There’s nothing in the logs that leaps out me, and obviously I can’t get to the logs via the Plex interface, but I am able to browse to them on the file system.
The only messages that look suspicious are as follows, so I’m wondering if maybe there is an issue with port forwarding, but nothing has changed in my network and I hadn’t upgraded or otherwise touched the server until after noticing issues this morning.
Oct 01, 2021 11:20:04.603 [0x7f8d42378b38] DEBUG - NAT: UPnP, public address is <externalip> Oct 01, 2021 11:20:04.653 [0x7f8d42378b38] DEBUG - HTTP requesting GET http://<externalip>:29991/identity Oct 01, 2021 11:20:04.654 [0x7f8d42378b38] ERROR - Error issuing curl_easy_perform(handle): 7 Oct 01, 2021 11:20:04.654 [0x7f8d42378b38] WARN - HTTP error requesting GET http://<externalip>:29991/identity (7, Couldn't connect to server) (Failed to connect to <externalip> port 29991: Connection refused) Oct 01, 2021 11:20:04.655 [0x7f8d42378b38] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published'. Oct 01, 2021 11:20:04.655 [0x7f8d42378b38] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Bad Authentication)'.
I have a Comcast cable modem running in bridge mode and then a Google router where I am forwarding port 32400. (Note that the error above is for port 29991, which I’m not sure where that’s coming from.)
If there are any suggestions I would really appreciate it. I can also attach the full logs if that would be of assistance.
Thank you
