To all to have examined their log files and know of the “404” error code while “attempting to fetch” the certificate,
Please give me the name of the server to restart
Also, at that time, please stop the server if not already shutdown.
If there are multiple servers on your account, Please help me by cleaning up if you can. If you can’t, please also notify me.
I’m hoping to be more efficient at this while Engineering works through it.
Looks like I scored the same issue. Can I get a certificate reset please?
(Also, if I just generate my own validly signed ssl cert and upload it, would that fix this issue?)
Thanks 
Oct 07, 2020 17:43:44.541 [0x7f47cd18d700] ERROR - OCSP: Our certificate (SN: 0637DE027330580024D973F903FE6BDF) has been revoked. Revocation reason: '(UNKNOWN)'. Not refreshing OSCP.
Oct 07, 2020 17:43:44.541 [0x7f47cd18d700] INFO - OSCP: fetching new certificate to replace revoked one.
Oct 07, 2020 17:43:44.541 [0x7f47cd18d700] DEBUG - CERT: Forcing refresh.
Oct 07, 2020 17:43:44.541 [0x7f47cd18d700] DEBUG - HTTP requesting POST https://plex.tv/devices/71487f95f7f22b89ac2c0c6ea96cdeb2073e5cbe/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 07, 2020 17:43:45.608 [0x7f47cd18d700] DEBUG - HTTP 404 response from POST https://plex.tv/devices/71487f95f7f22b89ac2c0c6ea96cdeb2073e5cbe/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Which server ? (ref above ^^)
‘Rendrag Plex’ (aka the only one that’s checked in in the last 12 months )
Thanks
You want the other removed while in there?
Rendrag Plex - Certificate reset. You can restart it now.
That fixed it, thankyou
Sure, if you don’t mind removing the others (There’s probably a way old version of Rendrag Plex, and my old dev instance from when I used to run PRT, and would need to test upgrades before rolling them), that’d be great
Thanks for your help!
Looks like I’m in the same boat. Since this morning, after installing the latest Plex, all external access via the Plex Web URL is no longer working, but access via local/remote IP is working.
So, what steps do you need me to perform?
I stopped the server, and then started it again, waited about two minutes, and then captured my logs. Here they are:
Plex Media Server Logs_2020-10-07_17-06-40.zip (2.6 MB)
I see this in the LOG:
DEBUG - CERT: Certificate or intermediate did not exist, fetching a new one.
CERT: Could not fetch certificate from the cloud: 404
I don’t mind at all.
You may now restart
Thanks very much! It’s good to go!
Sorry to drag into this subject, but I’m wanting to move from Windows to Ubuntu. Is there some way that I can ‘retire’ my old server name, before standing up the new one, or how is that handled? Basically, I don’t want to cause the same issue when I make the move.
Open a fresh thread and ping me there.
It’s working now! Thank you, you are a superstar!
I also have the secure connection issue. Please reset my certificate (server: Plex op Pakhuis).
Thx. Rikus.
@ChuckPa The same from Spain.
Plex Media Server Logs_2020-10-08_22-31-33.zip (231.4 KB)
server name IMAC
How many of you are Linux command line savvy and have some time?
In particular, we’re hoping for a bit of independent verification of this problem from a different perspective.
The finer grain details.
404 unable to obtain certificate error message at startupca.crt and certificate.crt exist.What we’re looking to do is:
strace
Plex Media Server.log outputs the 404 message. (it’s errored again)Between steps 1->3 above, there is a sequence of messages and replies between PMS and Plex.tv. In those sequences are key points.
Engineering is hoping to capture the whole sequence so they can step through and find the ONE message which didn’t resolve the way it should — which is what strace will tell them.
If there are any volunteers with the time, I’ll help out with the setup so it can be done.
To be candid, we had it on my machine and then I lost it. Now I need wait, probably a LONG time, for it to happen again. We’re hoping someone still has the same condition so we can resolve this here & now.
**Edit - I saw the last update was 10-6 (1.20.2.3402), about when the issue started. Rolled the server back to 8-28 (1.20.1.3252) and remote access is working fine. Something in the latest update breaks remote access for me.
I don’t see the 404 in the server log but I’ve been down since at least yesterday.
I’m port mapped so no router upnp issues. Just can’t stay connected to the server for more than a few seconds. Restarted the server and computer with no change.
Anything else I should check?
Plex Media Server Logs_2020-10-08_18-58-23.zip (3.4 MB)
you may restart the server
