I think I’m all good now. I’m not sure why it said it was offline for 19 hours since I was logged into it locally. I did notice there was yet another PMS update to download and install so, I did that and I was able to access remotely. I’m waiting to hear back from friends and family I share with to double check that they can access it now. I’m not sure what you did on your end, but it seems to have worked. Thanks for all your help.
I promise that my fingers never left my hands 
I installed the plugin…Now i can see 2 servers on my Lan and zero on any app.
Installed a plug-in?
I’m confused ( 
)
To all following here:
Engineering has released a hotfix/update which is available in PlexPass downloads.
This hotfix addresses the issues seen. It is capable of self-repairing the certificate problems seen as both 404 and with remote access which is certificate related.
Please try it and let me know if there are still certificate issues.
well…you can install a plex plugin from Freenas or manually setup a jail in freenas. I’ve always setup jails…i went witht he plugin to see if that would work. Nothing works. I am in the process of installing a fresh copy of freenas and deleted my server and will start all over again.
I can’t help with freenas because I don’t know freebsd.
I wish I could help but the last I touched BSD was as Solaris was coming out (1993)
no worrires…i wiped everything and am starting over
Hi @ChuckPa,
I’m following up on this thread:
Seems similar to the problem I’m having as well and I was hoping you can tell me by the logs if it is also related or not.
Thanks!
I’ve checked through.
Please make 100% certain of your port mapping because everything is right but it’s not showing as reachable (canyouseeme.org style) on that port.
You your DNS rebinding protection in the modem/router is blocking locally (plex.direct overlay domain)
Oct 15, 2020 20:21:10.491 [7264] DEBUG - MyPlex: Requesting reachability check.
Oct 15, 2020 20:21:10.491 [7264] DEBUG - HTTP requesting PUT https://plex.tv/api/servers/d4c543fd8fa2771ec70fe42bab76739c6852995b/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=032cc012-6658-446d-8217-bbf9525a6644
Oct 15, 2020 20:21:10.647 [7723] DEBUG - HTTP requesting GET https://plex.tv/api/resources.xml?includeHttps=1&includeRelay=1&auth_token=xxxxxxxxxxxxxxxxxxxx
Oct 15, 2020 20:21:10.816 [7733] DEBUG - Request: [127.0.0.1:53744 (Loopback)] GET /identity (11 live) GZIP Signed-in
Oct 15, 2020 20:21:10.817 [7240] DEBUG - Completed: [127.0.0.1:53744] 200 GET /identity (11 live) GZIP 0ms 480 bytes (pipelined: 11)
Oct 15, 2020 20:21:10.859 [7264] DEBUG - HTTP 200 response from PUT https://plex.tv/api/servers/d4c543fd8fa2771ec70fe42bab76739c6852995b/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=032cc012-6658-446d-8217-bbf9525a6644
Oct 15, 2020 20:21:10.860 [7264] DEBUG - MyPlex: Updating device connections (from timer: 0)
Oct 15, 2020 20:21:10.861 [7264] DEBUG - HTTP requesting PUT https://plex.tv/devices/d4c543fd8fa2771ec70fe42bab76739c6852995b?Connection[][uri]=http://192.168.1.165:32400&httpsEnabled=1&httpsRequired=0&dnsRebindingProtection=0&natLoopbackSupported=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 15, 2020 20:21:11.041 [7723] DEBUG - HTTP 200 response from GET https://plex.tv/api/resources.xml?includeHttps=1&includeRelay=1&auth_token=xxxxxxxxxxxxxxxxxxxx
Oct 15, 2020 20:21:11.043 [8108] DEBUG - Connection Tester: Testing the server HTPC with 2 URLs.
Oct 15, 2020 20:21:11.043 [8109] DEBUG - HTTP requesting GET https://192-168-1-175.8712beb6b7a741e1a91a752d4011240a.plex.direct:32400
Oct 15, 2020 20:21:11.043 [8110] DEBUG - HTTP requesting GET https://207-237-10-75.8712beb6b7a741e1a91a752d4011240a.plex.direct:32400
Oct 15, 2020 20:21:11.238 [7264] DEBUG - HTTP 200 response from PUT https://plex.tv/devices/d4c543fd8fa2771ec70fe42bab76739c6852995b?Connection[][uri]=http://192.168.1.165:32400&httpsEnabled=1&httpsRequired=0&dnsRebindingProtection=0&natLoopbackSupported=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 15, 2020 20:21:11.794 [7737] DEBUG - Request: [127.0.0.1:53742 (Loopback)] GET /identity (11 live) GZIP Signed-in
Oct 15, 2020 20:21:11.795 [7239] DEBUG - Completed: [127.0.0.1:53742] 200 GET /identity (11 live) GZIP 0ms 480 bytes (pipelined: 11)
Oct 15, 2020 20:21:11.818 [7240] DEBUG - Auth: authenticated user 1 as guy94
Oct 15, 2020 20:21:11.818 [7734] DEBUG - Request: [192.168.1.165:43754 (Subnet)] GET /media/providers?includePreferences=1 (11 live) TLS GZIP Signed-in Token (guy94)
Oct 15, 2020 20:21:11.822 [7240] DEBUG - Completed: [192.168.1.165:43754] 200 GET /media/providers?includePreferences=1 (11 live) TLS GZIP 4ms 4608 bytes (pipelined: 3)
Oct 15, 2020 20:21:12.349 [7239] DEBUG - EventSource: Got event [data] '<Message address="69.169.0.242" port="50000" asyncIdentifier="032cc012-6658-446d-8217-bbf9525a6644" connectivity="0" command="notifyConnectivity"/>'
Oct 15, 2020 20:21:12.349 [7239] DEBUG - PubSub: Got notified of reachability for async identifier 032cc012-6658-446d-8217-bbf9525a6644: 0 for 6*.***.***.*42:50000 (responded in 1490 ms)
Oct 15, 2020 20:21:12.349 [7239] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Oct 15, 2020 20:21:12.349 [7239] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'.
Oct 15, 2020 20:21:12.364 [7240] DEBUG - Auth: authenticated user 1 as guy94
You might want to turn off the Remote Access, let it sit for 10 minutes, then turn on again. It lets all the sockets close
Thanks, I’ll give it a try.
Unfortunately Disable the Remote Access didn’t help.
I’ll try to check with UI forums if there is anyone else encounter that problem or a way to disable DNS rebinding protection.
DNS rebinding is a function of your modem/router.
Best method is to define / declare the allowed private domain ‘plex.direct’
Hi @ChuckPa
I’m having limited remote connection. some people can reach it, others can’t.
other than restarting router/server and disabling enabling PMS Remote Access a bunch of times the only thing i’ve done was to rename those 2 certs to “-old” as suggested above and they created new ones after a server reboot. I’m not sure what else to try other than have you take a look… Logs attached (i think)
Plex Media Server Logs_2020-10-16_11-29-22.zip (4.2 MB)
Edit: somehow i’ve managed to get my server unclaimed, not sure what i did, but I can’t seem to reclaim it. i hit “Claim server” and it spins, times out and then I can’t see the server after that for maybe 10-15 minutes… it came back, tried again same thing… so i guess for the moment i’ll just sit and see if it comes back
@weatherdown and others,
If some can reach it – Remote Access is working.
For those who can’t, have them restart their apps. It refreshes the connection from App to your Server
yes. multiple times. It’s broken.
Hi @ChuckPa, my pms has been unreachable also, sometimes its reachable but randomly goes unavailable. now my locally , on my tv and xbox my pms is unavailable.
Plex Media Server Logs_2020-10-17_08-52-15.zip (1.1 MB)
I am unable to get access PMS remotely as well. Not sure if this is the same exact issue as in this thread; I didn’t real the whole thing as it is epically long. Works no problem on my local LAN, but when accessing on cellular I am unable to play anything. Actually my preroll’s will load, but then after that the main movie will not load at all; gets stuck and plays the last second or two of the preroll again and then pauses and then eventually errors out. Also, port 32400 is properly forwarded; port is open from the outside and open in https://www.yougetsignal.com/tools/open-ports/
@ChuckPa Does the hotfix build fix this issue? Also, I don’t see it in the Plex Pass downloads area unless I’m looking in the wrong place.
PMS (Ubuntu 20.04): 1.20.3. Plex Media Server Logs_2020-10-18_14-04-22.zip (4.7 MB)
Plex iOS app: 7.8.1. PlexDebugInfo-7.8.1-21949 (2020-10-18 11.14.39 -0400).zip (2.9 MB)
