Some remote access stopped working

Plex Media Server Remote Access
101

Plex Media Server Logs_2020-10-05_13-07-44.zip (3.1 MB)

I am unsure where to check that.

102

Sorry novice here.

103

Hi @ChuckPa I posted further up in the thread can you please help me.

Thanks

104

Same here, no remote access for 2 days.

Plex Media Server Logs_2020-10-05_19-06-02.zip (3.5 MB)

105

@Abheeshek_Sharma

This is what we look for in the ZIP file (Plex Media Server.log)

Oct 05, 2020 13:07:12.371 [7484] DEBUG - HTTP requesting POST https://plex.tv/devices/48e7cd7f6cf33ef44102a90f4758c4a7614edb85/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 13:07:12.988 [7484] DEBUG - HTTP 404 response from POST https://plex.tv/devices/48e7cd7f6cf33ef44102a90f4758c4a7614edb85/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 13:07:12.988 [7484] ERROR - CERT: Could not fetch certificate from the cloud: 404
Oct 05, 2020 13:07:12.998 [4604] DEBUG - HTTP 200 response from GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 13:07:12.999 [7484] DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxx

I just reset the certificate.
You may now restart the server

106

@BubbiBjQrn

Thanks, Got it. Certificate reset.
Restart PMS

107

I am have the same issues as everyone else. Can you take a look at my logs?

Oct 05, 2020 20:00:17.006 [0x7fcb28ff9700] ERROR - CERT: Could not fetch certificate from the cloud: 404

Plex Media Server Logs_2020-10-05_20-11-23.zip (2.3 MB)

108

@kevingoffe_yahoo.co.uk

  1. You had a whole bunch of dead servers in there from many years ago ā€“ REMOVED
  2. Certificate reset
  3. You may now restart
109

@STRUBartacus

Certificate reset
Restart the server

110

All fixed.

Many thanks for the quick response.

111

@ChuckPa thanks for your help it seems to be working now.

112

This looks like it fixed the problem.

However I am not able to sign in remotely into my server via Google Chrome. Using my external IP, XX.XXX.XXX.X:32400 and http://app.plex.tv/desktop?secure=0 and it just spins, all i see if that it is waiting for assets.plex.tv.

Plex Media Server Logs_2020-10-05_13-19-43.zip (3.0 MB)

113

It worked! Thanks a lot!

114

@ChuckPa
They became mad with my log ?! :slight_smile:

Failed to establish a secure connection
115

@Abheeshek_Sharma

You just stepped beyond my knowledge of Windows.

Please create a fresh thread and ask the Ninjas to help.

I am a linux system engineer. I do two thing with windows ā€“ wash or break them :slight_smile:

1 Like
116

Hi @ChuckPa,

I am having the same issue with remote access. Could you please see logs and help me if possible.

Plex Media Server Logs_2020-10-05_21-54-09.zip (71.7 KB)

117

@Yuretc

Your server has a certificate but unable to publish.

I have reset the certificate anyway.

Please restart as soon as possible.

118

I believe Iā€™m having similar issues. Lost secure connections sometime Saturday. I did some digging around and tried some suggestions but the best I could do is get it to work with insecure connections. Even in the insecure state though I could not get my PMS to enable remote access and I had the same log line as some others showing it switching to ā€œMapped - Not Publishedā€. During that time my android client debug logs show the server as unreachable.

Currently the server is offline after gathering the logs but could you take a look?

119

@ChuckPa

Iā€™m also having the same issue with remote access.
Coud you please reset the certificate?

Plex Media Server Logs_2020-10-05_22-39-39.zip (1,6 MB)

120

@Exlence

You have several servers listed. I spot the obvious older ones

It appears Crossfiles is the only active one. Is this correct?

If so, would you like me to remove the others while here?