I updated my phone, and my son updated his tablet to the latest client. Now (when outside of the home wifi) neither of us can watch video. We can see the libraries. we can interact, and see watch status, but when we push play an “Error Occurred” message with “Source error” comes up. Nothing else ha…

Are you able to provide the logs so I can see why they are failing to load for you? They are found under the app settings, About and then Download Logs.

3656137837461 - Dr4gonfire Logs.zip (33.4 KB) these are mine. mean nothing to me but hopefully you can read them. just to clarify, I play a film, or programme from my server or friends servers on my phone and I get a black screen with a message saying source error - yet my actual server shows my …

I’ve been having the same issue only on my android phone since the update as well. I see you asking for the logs so I’ll post mine here for you. The issue only seems to happen on my galaxy s22 ultra phone. TV applications and windows pc applications seem to work fine. Plex Media Server Logs_2025-04…

There’s another post talking about failure on the mobile android app when using a relay. A possible cause perhaps. I’ve noticed the same issue on my device and I am using the remote relay to connect to my server. Error happens on Galaxy S24 Ultra (Cellular) and Galaxy Tab S10+ (Wifi, different than …

Having the same exact issue when trying to play anything remotely on my Android. I get the “Source Error” message on my Galaxy Note 9. Updated the app and played a video on my work phone, Iphone 15, and it played just fine. Both attempts were done using cellular, not connected to wifi. Added the log…

same problem here since I was forced to switch from ipv4 to ipv6 on my internet provider. Runs fine in local Lan, but not external anymore. I tried the old Android app and that one is working. Extra Informations: I opened port 32400 in Fritzbox Router and on my Synology Firewall for ipv6, but the Sy…

Confirming that the APK fixes this issue for me;

[image] Synology_DS: same problem here since I was forced to switch from ipv4 to ipv6 on my internet provider. Runs fine in local Lan, but not external anymore. I tried the old Android app and that one is working. Extra Informations: I opened port 32400 in Fritzbox Router and on my Synology Fire…

Source Error

Plex Players

sixones May 2, 2025, 4:03pm 13

Thanks for the logs, the APK below should fix this if you want to side load it. It will be available in the next release (which should be in 2 weeks).

https://artifacts.plex.tv/react-builds/2025.16.0.966828397-4fa82/PlexReactNative-2025.16.0.966828397-4fa82.apk

Remote Access issues

Topic		Replies	Views
Latest App Update - Relay no longer working in Android App, works fine in Browser Plex Players android-mobile	60	1755	June 13, 2025
Keep getting source error when not on local network Plex Players server-windows , android-mobile	26	1495	August 24, 2025
Latest App Update - Relay no longer working in Android App, works fine in Browser Plex Players server-windows , android-mobile	12	402	May 6, 2025
An error occurred while attempting to play this video check the connection and try again Plex Players android-tv , fire-tv	276	15948	January 23, 2022
Error Ocurred Source Error When Streaming Remotely ONLY on Android App Plex Players server-qnap	9	308	July 29, 2025

Source Error

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