Server Version#: 1.18.0.1906
Player Version#: 4.8.4
Just for Evangelion I can’t for the life of me get the specials folder to show.
Never had an issue with this before for other shows, tried all possible variants i could think of, did the move, clear trash, clear bundles etc dance a couple times,…
I’m using the Hama agent for matching anime, but even with using TVDB in the ‘fix match’ dialog the specials folder still doesn’t show up.
tried chown and chmod with --reference to the season 1 folder which does show up as expected, but no dice. permissions are:
/Anime/Neon Genesis Evangelion$ ls -l Specials/
total 9156672
-rwxrwxrwx+ 1 admin administrators 4681066386 Jun 25 17:40 S00E01.mkv
-rwxrwxrwx+ 1 admin administrators 4695362011 Jun 25 17:41 S00E02.mkv
Thank you for your suggestion.
I’ve tried that, and every possible permutation of the filename i could think of, with the same result. I brought it back to the ‘minimal’ filename that should work according to (my interpretation of) the documentation, which still didn’t work.
For the record, I tried again with your suggested filename, but still no Specials.
Shows sometimes air “specials” or other content that isn’t part of the standard season. “Specials” episodes are always part of season zero (i.e. season number “00”) and should be placed inside a folder named either Season 00 or Specials .
Thank you for your reply.
I chmod’ed the entire media folder, and now i’m at least seeing the two files in Specials show up, albeit as duplicates of season one…
I’ll keep trying with the plexdance, flushing cache etc.
I only just realized, I should probably mention I’m not running PMS on the Synology NAS, but rather have it running on an Ubuntu server, with the NAS mounted.
Gotcha. I do not run PMS on Linux, but other than the Synology specific info that shouldn’t matter (I run PMS on a DS918+).
I’ve never seen that happen.
A couple of thoughts if the Plex Dance doesn’t clear things up.
First, check the metadata in the file. Make sure there is not conflicting / duplicate info in the Title field. The Title field does not need to be populated. Plex should match things with TheTVDB based on the file name.
You can click on View XML or use MediaInfo to view the info. You can use the Header Editor in MKVToolNix to modify things if needed.
Second, if all else fails, you should be able to split the files.
Is the tv show library pointed exactly at the path /mnt/NAS/Anime?
Not a level above, nor below it.
I assume when you created your test library, you only wanted to include one show and may have pointed it to /mnt/NAS/Anime/Neon Genesis Evangelion directly. That’s not gonna work.
Thank you for your suggestion.
however, this is not a test library. I’ve been using my current PMS setup for a year, maybe 2.
In the ‘Anime’ library is about 200 series, which haven’t given me any issues (outside of the occasional matching issue).
I checked to make sure, and the library is pointing to the correct root folder. All other series are still showing up correctly as well.
Yes, multiple times, even got a bit creative and reinstalled my plugins (just the anime agent). also optimized the database, and cleared the cache from the CLI.
You did not include all the log files.
From what I can see, upon seeing the files in the Specials subfolder, it goes straight to the metadata from season 1.
Why that is, I have no idea.
Thanks again for your reply.
first off, there actually WAS some conflicting metadata. → in the title tag a conflicting title was present (refering to the actual title which contains 25’ and 26’ ). I’ve followed your suggestion to remove this with MKVtoolNix, and then did the plex dance again, with no success..
I also looked for the option to split the files apart per your suggestion, but unless this was moved, it is also not there.
Thank you for your suggestion.
You are right concerning the logs. As I was trying to analyse them myself, I would clear the logs as a step in the plex dance -> after clearing bundles, before adding the folder back to the library and rescanning. As such I found it only contained the ‘relevant’ info. If not, here is a log zip with some more history Plex Media Server Logs_2019-10-08_23-03-00.zip (2.6 MB)
Unmatching and clearing sadly didn’t help, i tried with both TVDB and Hama (and did the plex dance in between).
2019-10-08 22:43:46,652 (7f7122ffd700) : INFO (__init__:931) - No media for season 0 episode 1 - skipping population of episode data
2019-10-08 22:43:46,652 (7f7122ffd700) : INFO (__init__:931) - No media for season 0 episode 2 - skipping population of episode data
2019-10-08 22:43:46,652 (7f7122ffd700) : INFO (__init__:931) - No media for season 0 episode 3 - skipping population of episode data
2019-10-08 22:43:46,652 (7f7122ffd700) : INFO (__init__:931) - No media for season 0 episode 4 - skipping population of episode data
2019-10-08 22:43:46,652 (7f7122ffd700) : INFO (__init__:931) - No media for season 0 episode 5 - skipping population of episode data
2019-10-08 22:43:46,652 (7f7122ffd700) : INFO (__init__:931) - No media for season 0 episode 6 - skipping population of episode data
this implies that Plex didn’t see any of the files belonging into Season 00.
Unfortunately, the accompanying Scanner.log of this time stamp had already been flushed out. (every scan produces a new scanner log).
What I can see is that it uses every time the ‘Anime Scanner’.
But for a regular Plex library it should use the regular Plex tv show scanner.
I’m afraid the Anime scanner did disable the regular Plex scanner somehow.
So you are never able to test the default Plex scanner without clearing all 3rd part scanners and agents and repairing the server installation.
I think you’re on to something, googling that scanner (it’s been too long for my memory) I did find the issue described on their github https://github.com/StancuFlorin/Plex-Anime-Scanner/issues
I’ll be switching scanner and reporting back.
