I have reset the limiter.
Please restart the server
Thank you!
It’s fully operational now!
@ChuckPa : just confirmed again : it is working from Android App but not from app.plex.tv.
Hello,
Started receiving server unavailable due to insecure connection this morning. No changes made to the server other than a restart.
Appreciate the help!
Yeah! Thx a lot it works. now, could be an idea to add an option somewhere so we can reset it by ourself…
Hi @ChuckPa , I’m experiencing a similar issue. Would a certificate reset be able to fix it? Here’s my logs.
If everyone could reset their own certificate – MAYHEM would ensue.
What I have learned so far -
-
A new handler was deployed which resolves those servers where the Intermediate certificate was invalid.
-
That new handler also handles certificate renewals.
-
It appears to not be completing the renewal correctly for everyone by being overly sensitive if PMS repeats the request for a new cert before the new cert is ready.
That’s what I’m working with them now on.
Hey ChuckPa,
I woke up this morning also unable to access my server from my android device. I was also able to confirm it would only work if setting the server to insecure (which of course is not ideal). Can you please reset my certificate as well if applicable.
Also, is there anything else we can do to avoid this issue moving forward?
I think i have the same issue my Remote Access broke out of nowhere yesterday.
Can you check if I have a certificate issue as well?
The team which handles certificates is looking at your problem now.
They reset your cert and cleared the limit flag
Please restart the server.
1 Like
Plex Logs ZIP file please?
Remote Access is not always a certificate problem (certs are less than 25% of the problem with remote access)
hi @ChuckPa
you seem to have skipped mine 
Thanks
Great Thanks !
Yes sorry i’ve gotten impatient i’ve tried everything to fix it since yesterday:
Also more info on this post that i made here https://www.reddit.com/r/PleX/comments/r2aty1/i_broke_my_plex_server/
Plex Media Server Logs_2021-11-26_18-09-50.zip (1.3 MB)
Hi! Also suffering this problem; please could you reset my certificate?
Thanks!
This is what I need to confirm exists in your logs.
Nov 26, 2021 17:22:13.437 [0x7f7149595b38] INFO - [PlexRelay] Allocated port 14895 for remote forward to 127.0.0.1:32401
Nov 26, 2021 17:22:15.632 [0x7f714a2a5b38] WARN - [CERT] TLS connection from 127.0.0.1:39614 came in with unrecognized plex.direct SNI name '172-104-130-172.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:15.693 [0x7f714a2c8b38] DEBUG - CERT: incomplete TLS handshake from 127.0.0.1:39614: sslv3 alert certificate unknown
Nov 26, 2021 17:22:17.621 [0x7f714a2c8b38] WARN - [CERT] TLS connection from 192.168.0.150:49541 came in with unrecognized plex.direct SNI name '192-168-0-111.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:17.622 [0x7f714a2a5b38] DEBUG - CERT: incomplete TLS handshake from 192.168.0.150:49541: sslv3 alert certificate unknown
Nov 26, 2021 17:22:17.623 [0x7f714a2a5b38] WARN - [CERT] TLS connection from 78.83.125.99:49542 came in with unrecognized plex.direct SNI name '78-83-125-99.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:17.625 [0x7f714a2c8b38] DEBUG - CERT: incomplete TLS handshake from 78.83.125.99:49542: sslv3 alert certificate unknown
Nov 26, 2021 17:22:17.711 [0x7f714a2c8b38] WARN - [CERT] TLS connection from 127.0.0.1:39616 came in with unrecognized plex.direct SNI name '172-104-130-172.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:17.771 [0x7f714a2a5b38] DEBUG - CERT: incomplete TLS handshake from 127.0.0.1:39616: sslv3 alert certificate unknown
Nov 26, 2021 17:22:23.083 [0x7f714a2c8b38] WARN - [CERT] TLS connection from 192.168.0.150:49544 came in with unrecognized plex.direct SNI name '192-168-0-111.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:23.084 [0x7f714a2c8b38] DEBUG - CERT: incomplete TLS handshake from 192.168.0.150:49544: sslv3 alert certificate unknown
Nov 26, 2021 17:22:23.084 [0x7f714a2c8b38] WARN - [CERT] TLS connection from 78.83.125.99:49545 came in with unrecognized plex.direct SNI name '78-83-125-99.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:23.086 [0x7f714a2a5b38] DEBUG - CERT: incomplete TLS handshake from 78.83.125.99:49545: sslv3 alert certificate unknown
Nov 26, 2021 17:22:23.173 [0x7f714a2a5b38] WARN - [CERT] TLS connection from 127.0.0.1:39618 came in with unrecognized plex.direct SNI name '172-104-130-172.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:23.235 [0x7f714a2c8b38] DEBUG - CERT: incomplete TLS handshake from 127.0.0.1:39618: sslv3 alert certificate unknown
I have reset your certificate.
Restart the server
Hi ChuckPa ,
a normal way.
e traducción
Another who has problems with remote access, as indicated above. Due to insecure connections it is allowing me to access, but not in a normal way. It is giving me errors when uploading the Log, but I have seen the following lines that can lead to the issue of error in certificates:
Nov 26, 2021 17:22:02.422 [0x7f7149b66b38] DEBUG - CERT: Certificate expires soon, fetching a new one.
Nov 26, 2021 17:22:02.606 [0x7f7149b66b38] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429,
Nov 26, 2021 17:22:15.632 [0x7f714a2a5b38] WARN - [CERT] TLS connection from 127.0.0.1:39614 came in with unrecognized plex.direct SNI name '172-104-130-172.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:15.693 [0x7f714a2c8b38] DEBUG - CERT: incomplete TLS handshake from 127.0.0.1:39614: sslv3 alert certificate unknown
Nov 26, 2021 17:22:17.621 [0x7f714a2c8b38] WARN - [CERT] TLS connection from 192.168.0.150:49541 came in with unrecognized plex.direct SNI name '192-168-0-111.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:17.622 [0x7f714a2a5b38] DEBUG - CERT: incomplete TLS handshake from 192.168.0.150:49541: sslv3 alert certificate unknown
Nov 26, 2021 17:22:17.623 [0x7f714a2a5b38] WARN - [CERT] TLS connection from 78.83.125.99:49542 came in with unrecognized plex.direct SNI name '78-83-125-99.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:17.625 [0x7f714a2c8b38] DEBUG - CERT: incomplete TLS handshake from 78.83.125.99:49542: sslv3 alert certificate unknown
Nov 26, 2021 17:22:17.711 [0x7f714a2c8b38] WARN - [CERT] TLS connection from 127.0.0.1:39616 came in with unrecognized plex.direct SNI name '172-104-130-172.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:17.771 [0x7f714a2a5b38] DEBUG - CERT: incomplete TLS handshake from 127.0.0.1:39616: sslv3 alert certificate unknown
Nov 26, 2021 17:22:23.083 [0x7f714a2c8b38] WARN - [CERT] TLS connection from 192.168.0.150:49544 came in with unrecognized plex.direct SNI name '192-168-0-111.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:23.084 [0x7f714a2c8b38] DEBUG - CERT: incomplete TLS handshake from 192.168.0.150:49544: sslv3 alert certificate unknown
Nov 26, 2021 17:22:23.084 [0x7f714a2c8b38] WARN - [CERT] TLS connection from 78.83.125.99:49545 came in with unrecognized plex.direct SNI name '78-83-125-99.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
Nov 26, 2021 17:22:23.086 [0x7f714a2a5b38] DEBUG - CERT: incomplete TLS handshake from 78.83.125.99:49545: sslv3 alert certificate unknown
Nov 26, 2021 17:22:23.173 [0x7f714a2a5b38] WARN - [CERT] TLS connection from 127.0.0.1:39618 came in with unrecognized plex.direct SNI name '172-104-130-172.80bbf78031b04f589c26657cfb579d50.plex.direct'; using installed plex.direct cert
It has been months without any problem until yesterday. Could I recertify my server if that was the problem?
Thanks!
Thanks!
