Resetting certificate is only for a specific issue regarding an API limit that at this point only a few folks would have and would be evident in logs and your server account. Looking at your account you do not have the issue. If i reset it it would likely just make things worse and stop all devices from being able to connect.
To be clear there are multiple issues happening to folks that have similar symptoms but different causes. We recently discovered in this past week that the ISP Shaw actively blocks some plex domains with their “protect browsing” feature for example.
Unless you have a specific reason not to change your DNS to Googles or CloudFares which also will stop issues caused by DNS rebind that many default ISP DNSs have.
Hello. I just pulled this from my logs when trying to access Plex remotely (via Plexamp):
CERT: incomplete TLS handshake: tlsv1 alert unknown ca
Is this the same issue as others are reporting?
I have DNS rebinding disabled, router port forwarding is set up correctly, and Plex version is 1.19.4.2935 (running on Synology NAS).
Remote access was working fine until last weekend.
I just disabled Secure Connections, and remote access immediately began working. I do not want to leave the server in this state. I look forward to your feedback.
Update 7/14/20201, 16:39 ET: I have manually updated to the latest PMS version ( 1.23.5.4862). Remote access is again functioning as expected.
Having the same issue. Here are my logs:
CERT: incomplete TLS handshake: sslv3 alert certificate unknown
[CERT] TLS connection came in with unrecognized plex.direct SNI name
Hi… I have also the same issue…
I can reach my Web-application from outside my house… But app.plex.tv cannot connect, and therefor my TV-app cannot stream my movies.
I had noticed about a month ago that Plexamp mysteriously stopped seeing my library when outside my LAN. I tried going through the troubleshooting, but nothing seemed to work except disabling secure connections. That got me going with Plexamp, but then I noticed this past week that I couldn’t use app.plex.tv anymore. So I re-enabled secure connections, and now I am once again not able to see my libraries using Plexamp outside my LAN (on both Android and Debian). It does not appear to be a NAT or DNS issue (I could see the server [a WD My Cloud Home] through the UPnP mapped port and I am using CloudFlare 1.1.1.1 on both ends). I did download the logs before I stupidly logged the server out and lost my connection (until I get home to sign it in again). It looks like I’m getting those “Incomplete TLS handshake errors” and wonder if I might have a certificate problem like the others here. I am attaching the full logs. Thanks for your help (6.0 MB)
