SSL Certificate Errors

Plex Media Server
,
85

HI I seem to have the same or similar issue for the past 48 hours. I’ve been trying to troubleshoot, already removed and reclaimed my server, rebooted and upon checking logs I have similar messages as others above.
Plex web shows cannot connect securely

Blockquote
Aug 22, 2021 09:32:20.844 [6412] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host
Aug 22, 2021 09:32:21.877 [6408] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host
Aug 22, 2021 09:32:21.880 [6408] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host
Aug 22, 2021 09:32:23.916 [6412] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host
Aug 22, 2021 09:32:39.786 [6412] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host
Aug 22, 2021 09:32:40.816 [6408] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host
Aug 22, 2021 09:32:40.822 [6408] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host
Aug 22, 2021 09:32:42.845 [6412] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host
Aug 22, 2021 09:32:52.472 [6412] Debug — CERT: incomplete TLS handshake: An existing connection was forcibly closed by the remote host

System: Server Windguruu
Plex Server - Windows server 2016 on a virtual machine
Media - stored in Synology NAS
Version 1.24.0.4930
Using default settings, no DNS rebinding, Secure connections preferred, local GDM enabled
DNS - Google and Cloudflare in usePlex Media Server Logs_2021-08-22_10-22-56.zip (4.7 MB)
Edit: forgot to add logs attached now @ChuckPa

86

@ChuckPa
I believe I am having a similar issue, since mid-day EST 8/20 the server has shut down within a minute or so of being launched, Any help is greatly appreciated. Thanks.
Plex Media Server Logs_2021-08-21_11-31-03.zip (1.5 MB)

87

@flowerbox2011_gmail.com

Which server? I see 5 listed

88

@ChuckPa thank you for the quick response. It seems to have worked.

My next question is why would I have two certificates? I can remove one if there is a way

89

FLOWERBOX2011 - i didn’t think i had any others active. thanks.

90

sorry just FLOWERBOX

91

sorry I meant just FLOWERBOX, please see screenshot, thanks.

screenshot
screenshot1081×1641 50 KB

92

@flowerbox2011_gmail.com

  1. Old (not seen in 3 years) Flowerbox removed
  2. Current Flowerbox – freshly painted :wink:

You may restart the server

1 Like
93

thank you.

94

dropped immediately still, maybe a different issue?

95

restarting my whole machine will be back in 5-10

96

Restarted machine & server. Server started with startup then gone after a minute gain. Restarting and will resend logs

97

Plex Media Server Logs_2021-08-22_14-06-01.zip (1.4 MB)

98

@ChuckPa Could I bother you reviewing my cert? Information sent above flowerbox post

99

@windguruu

Sorry I missed that.

Your cert was all confused.
It has been reset.
You may restart the server.

100

Thank you @ChuckPa after reboot I can stream from Plex app OSX locally but web still shows app.plex.tv is unable to connect securely
Tested Chrome and Safari
Attached new logs Plex Media Server Logs_2021-08-22_11-27-33.zip (3.5 MB)

101

@windguruu

Force restart it (Control - F5 keys)

What I do see –

Aug 22, 2021 11:26:09.275 [1192] DEBUG - [Now] Updated play state for /library/metadata/45442.
Aug 22, 2021 11:26:09.275 [1192] DEBUG - Statistics: (oa4iygc0e7j8gtc7g8cx8c1s) Reporting active playback in state 3 of type 4 (scrobble: 0) for account 1
Aug 22, 2021 11:26:09.276 [1192] DEBUG - Streaming Resource: Terminated session 0B3C3CC8:pd7x06mfqbd4u32ref8rp659 with reason Client stopped playback.
Aug 22, 2021 11:26:09.276 [1192] DEBUG - Streaming Resource: Removing session 0B3C3CC8:pd7x06mfqbd4u32ref8rp659
Aug 22, 2021 11:26:09.277 [5972] DEBUG - Completed: [10.1.1.89:59389] 200 GET /:/timeline?ratingKey=45442&key=%2Flibrary%2Fmetadata%2F45442&playbackTime=3008&playQueueItemID=192167&state=stopped&hasMDE=1&context=home%3Ahub.tv.recentlyaired&row=1&col=3&time=3000&duration=1855000 (17 live) GZIP 13ms 490 bytes (pipelined: 18)
Aug 22, 2021 11:26:09.296 [5972] ERROR - Session 0B3C3CC8 terminated

Client stopped playback.

  1. I don’t understand all the clients.
  2. I don’t understand windows. I’m a Linux person.

You’re best next step is to open this as a separate issue in the Windows section

102

Thank you will do!

103

@ChuckPa I just found:

Blockquote [CERT] TLS connection came in with unrecognized plex.direct SNI name ‘10-1-3-20.bf28fd7959774c81bab973050e0dfa41.plex.direct’; using installed plex.direct cert

104

plex.direct = DNS Rebinding blocking.

I’ve reset your cert but something else is happening.

Do you have your own certificate installed?

Can you create a DNS resolver exception to allow “Private Domain” “plex.direct”?

Some routers/firewalls (like pfsense) have direct ability to do so.