Still Cannot Claim My Server After the Password Reset

Plex Media Server NAS & Devices
2

Plex Media Server is running on a Synology NAS, correct?

NAS model?
DSM version?

If the NAS is running DSM 7, please follow FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out). If successful, you will see a “Plex successfully claimed by…” message.

Once claimed, try to access the Plex server via the NAS’ IP address. For example, if the IP address is 10.1.2.3, use http://10.1.2.3:32400/web.

If the FAQ does not work, or if the NAS is running DSM 6, please do the following:

  1. Stop Plex Media Server
  2. Using Synology File Station, navigate to the Plex Data Folder.
  3. Right click on the Logs directory and choose Compress to Logs.zip.
  4. Download the zip file and post it to the thread.