Strange EPG and Live TV not working on brand new PMS setup

I’ve just tried playing the current programme, whilst it does not play, it removes the fake 101 channel from the guide. The current programme under recommended correctly shows the right channel:

But it’s not appearing on the EPG:

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Just noticed another thread about similar issues: https://forums.plex.tv/t/new-plex-guide-very-poor-in-uk/428287

Is my situation unique in that no channels can be viewed?