Strange EPG and Live TV not working on brand new PMS setup

[SoundAdikt]

Server Version#: 1.16.3.1402
Player Version#: 4.0.1 (web)

Hello, I’m completely at a loss on this one. I had a few issues with my PMS server running out of storage so I decided to completely rebuild Plex (having first backed-up the database). I did the following:

1. Cleared all storage used by PMS on the Shield.
2. Went through the new server setup screens on the Shield without configuring the default libraries.
3. Moved Plex storage to user accessible storage (note same result if using the default internal system storage)
4. Added Live TV via HDHomerun in the UK for area SO23
5. EPG shows many channels with old dates and general weirdness:
   
   
   
   I’ve tried different EPG source providers from the list but generally speaking, the results are similar: not one produces a correct current set of EPG data.
6. Not a single channel can be played:
   
   
   
   It’s the same if used with an iOS Plex player or Android TV based player (Shield and Amazon Fire TV).
   I would be hugely grateful if you could help determine the problem. Note I upgraded my Shield to Android 8 last week. Not sure if this is part of the problem.
   Many thanks.Plex Media Server Logs_2019-08-07_08-47-52.zip (1.5 MB)

[jester_tenet]

Sadly, its a known issue;

UK Channel Issues - 19 DAVE / 25 YESTDAY and other EPG issues

I’ve scanned through UK Scanning Issue - Losing Channels but I can’t find the exact issue I’m facing, so I’ve opened a new topic. Since about a week ago, not sure exactly when, but possibly at the time of the June 2019 Freeview channel renaming (https://www.freeview.co.uk/service-updates/quest-home-dmax.html#ciMbHS8VGhyCzMbW.97), I am unable to tune Yesterday and get Dave instead. I’ve tried to delete and recreate the DVR. Here are screenshots HDHomeRun relevant channels: [image] First pa…

New EPG and release

@elan Is this new generic guide data which only provides program information and not episode information as we used to get intended? If not, when will episode data again be provided? Without episode descriptions the guide is mostly useless. Also, this release is pretty much as large of a disaster as the “December surprise” with many things not functioning and apparently a total lack of testing before release.

UK Freeview EPG

Since the DVR EPG changes a month or so ago I’ve not been able to get any programme info in the DVR EPG despite manual refreshes and recreating the DVR - I just seen ‘ITV programming’, etc. This means the DVR is useless in the UK as far as I can tell. Does anyone have any ideas on how to fix or are seeing the same issue? It all used to work perfectly before the changes!

(You probably have to scroll down to the end of the threads).

[SoundAdikt]

Thanks @jester_tenet There is (may be) more to this, because if I remove all channels and leave just one (in my case BBC1), the EPG still shows two channels - confusingly 101, even though only 001 is enabled:

If I select anther day, it correctly shows just 001 and on some days shows the right programmes:

If I go back to today, 001 and 101 show up again.

In the recommended section, it correctly (sort of) shows what is happening now:

If I click on one of these programmes and then click on the category, it shows a bunch of programmes that relate to that category.

This implies the data is there but for some reason Plex is not making proper sense of it… I should add things were working ok post 1st July.

[SoundAdikt]

I’ve just tried playing the current programme, whilst it does not play, it removes the fake 101 channel from the guide. The current programme under recommended correctly shows the right channel:

But it’s not appearing on the EPG:

]

Just noticed another thread about similar issues: https://forums.plex.tv/t/new-plex-guide-very-poor-in-uk/428287

Is my situation unique in that no channels can be viewed?

[JCHH]

@SoundAdikt

Is my situation unique in that no channels can be viewed?

The EPG is messed up, but I wasn’t aware of no channels at all. Were you able to map them when you set up the DVR?

[sa2000]

@SoundAdikt

EPG shows many channels with old dates and general weirdness:

This issue was fixed a few hours ago. A full manual refresh of the guide should correct the data

[SoundAdikt]

Thank you very much @sa2000. The EPG does indeed look ok now. Next problem is no channels will display, and this is a completely new install. This is captured in the logs I uploaded above but this summarises what I am seeing:

Thoughts, suggested most appreciated.

UPDATE 09/08: It’s working now. Not sure if related but originally I had no libraries. This evening added a home video library, then later in the evening I tried Live TV and it’s working across all channels. Fingers crossed it will stay this way.