Streaming on a free account on iPhone......need to purchase one time pass?

I have a lifetime Plexpass…I shared my server with a friend who has a free account. She is now getting a pop up every 2 minutes that says she must pay a monthly subscription or a 1 time “in app” purchase to stream. Is this new? If she pays the “one time” fee is only for the one movie/TV show or everything?

This is the first time I have had a friend send me this…

yes, mobile apps require either plex pass, or a one time unlock (tied to the phone app store account).

https://support.plex.tv/articles/206318037-what-are-the-features-and-limitations-without-unlocking-the-app/

big screen apps (android tv, smart tvs, apple tv, roku, etc) are all free to use, however some advanced features do require plex pass.

https://support.plex.tv/articles/202526943-plex-free-vs-paid/

Alternatively, back before I had a Plex Pass, I would use the phone’s web browser and view my server contents using that instead. It seems that only the mobile (iOS/Android) apps for mobile devices have a $5 unlock fee. Any browser can do it free, but the UI can be pretty tiny viewed through a browser…

Plex pass gives you free access to these mobile apps, but anyone without a pass on THEIR account will be restricted. :unamused:

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