Subtitles not working

Hello,

I installed Plex this morning, but the subtitles don’t work. I’d like to download subtitles, and opensubtitles.org is at the top of my list, with my username and password filled in. I also configured the audio and subtitles setting under account, I also configured my language (Dutch) under the section languages. The subtitles don’t download automatically, and when I click on the title of my show, it shows: Subtitles: None. I’ve seen some people interact with that as a dropdown list, but I can’t click on it. It doesn’t do anything. I’m very frustrated xd, can someone help me?

Many thanks

I think you have to refresh the metadata for the library.

Using Plex Web, mouse over a library name. Select the vertical ellipsis to the right. Choose Manage Library -> Refresh All Metadata. It will take a few minutes to download the subtitles.

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