Suddenly all my library files are not found

Plex Media Server Desktops & Laptops
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1

Server Version Version 1.18.2.2058
Player Version

Hi all first post here so please be gentle.

I have plex media server installed on a Windows 10 laptop and also on a Amazon 4K firestick.

This has worked fine for weeks. In the last few days after not using for a while the laptop media server was not found. I have managed to restore access and all my libraries appear intact.

The actual files are stored on a 2TB drive which is mounted and any files playback locally using PC media playback software and the folders can be mounted in Windows Media player.

If I try and play back locally I get the following error,

Please check that the file exists and the necessary drive is mounted. They do and it the content is labelled correctly with suitable thumbnail images,

I get the same error when trying to stream the file to the 4K filestick.

Is this a result of the recent update ? If so how do i revert to the previous version that worked flawlessly,

2

Is this 2 TB Drive connected to the notebook as an external drive (e.g. via USB) or as a network drive? Can you confirm it’s mounted as the same drive letter that your library is looking for?

3

Hi thanks for the quick reply. It’s a 2TB USB connected drive (NTFS) mounted as drive G:. It’s the same drive letter as always. Sorry to be a but dim, how can I tell which location plex is looking for the video files

Thanks again

Graham

4

Had a look through the settings. The folders in which the Movies are stored are listed in settings.

Opening one displays the Movie thumbnails. Attempting to play one Gives an error saying the content is not found.

I get the resume or play from the beginning prompts , Selecting either says the file can’t be found.

5

I have downloaded the log files if they are any help

6

Plex now reporting my laptop server is unreachable… Sorted still can’t play anything back.

7

All fixed, USB drive had changed drive letter,

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