Suddenly no remote access

[supermark10]

@ChuckPa please can you help me.
I would do a pass for life if i fix this problem.
Beetween 2 weeks i travel around London and i would see my films on nas by Plex.
Help me in private.
Thanks.
Mark.

[ChuckPa]

To all following / who find this:

For SuperMark10, this was a two fold problem on QNAP

1. Tweaked port forwarding in the modem/router (manual port forwarding needed tweaking) to allow the manual-set external port to the NAS.
   Corrected QNAP NAS firewall settings to allow 32400 into the QNAP from Remote.

2. Lastly, corrected (unlocked) the Android player app + enabled hardware transcoding and remote networking speed controls by adding PlexPass.

A minor tweak of the Android app player quality settings resulted in DirectPlay of most media. Now only those items above the upload speed limit are transcoded on N5105 (JasperLake) CPU

[teanbiscuits]

Hi there, similar issues to the other posters - plex had been happily working for a long time, now it is not. Remote access enabled, local page shows it’s available on specified port. Tried changing specified port with no joy. Unlinked and re-linked server to account, no joy either. Please could you assist?

EDIT: Nothing worked, other than accessing the (working) port via the browser on the external IP address and linking the server from that address - e.g. https://PUBLICIPADDRESS:32400

Some sort of bug?

EDIT2: This worked once, but did not survive a server restart, so clearly isn’t the way to go. Please assist?

[liam_l2]

Hi, I think I am having the same issue. Remote access turns off after 10 seconds and I haven’t changed anything.
Have attached my logs.
Plex Media Server Logs_2023-12-02_15-51-06.zip (1.6 MB)