Suddenly no remote access

Plex Media Server Remote Access
102

Thanks for doing that. I’ve rebooted but remote access is still reporting down. Hopefully the expired certs are at least cleaned up

Plex Media Server Logs_2023-08-03_10-42-29.zip (3.8 MB)

103
  1. I just connected to your server (netcat)
  2. I loaded Plex/web from your host.

It’s working .

Something else is amuck

Do you have the previous public release of PMS available to back down to?

I smell a rat

1 Like
104

@hummerpj

The Plex.tv team is digging into what’s not happening.

I will report back to you when I hear from them.

1 Like
105

hi im having similar/same problem. Out of the blue im getting remote access unavailable. restarted server changed port checked modem still happens after few minutes of being accessible. Noticed it after a server update few days ago

any solution?
regards

106

ALL

There is a problem with Plex.tv reporting Remote Access not available when it is.

The team is working on it now.

107

@aslav22

Using the data your server posted to plex.tv.

We cannot ping or connect to your server port from plex.tv or manually from our workstations

Check your networking

108

@ChuckPa network seems fine nothing changed …modem is fritz and port is open… server just changes from available to unavailable within minutes could be the problem you just mentioned?

109

There is something not being forwarded or being intermittent .

Is your server IP static or DHCP?

( A DHCP server can change at random )

What I get is this -

[chuck@lizum ~.2009]$ netcat -vvvv XX.XXX.XXX.131 32400
netcat: connect to XX.XXX.XXX.131 port 32400 (tcp) failed: Connection timed out
110

ip is not static

111

Please consider making the server’s LAN IP static addressed.

Doing so ensures your port forwarding will always work.

It’s difficult to port forward when the address can change.

I tried to ping / connect to your server’s published port number and it was not there.

112

I have the same problem, iv tried everything

113

@danieli303

I looked at Plex.tv.

From there, I used your IP and port to attempt server connection.

[chuck@lizum ~.2003]$ netcat -vvvv 8X.XX9.X6.X2 15353
netcat: connect to 8X.XX9.X6.X2 port 15353 (tcp) failed: Connection timed out
[chuck@lizum ~.2004]$

This is your server’s IP and port ?

114

I updated my plex server the other day and now struggling with remote access. It goes green for a few seconds when I retry or restart and then goes back to unavailable.

Version 1.32.5.7349

Thanks.

115

if you go back to a previous version
-AND-
Remote Access is restored

PLEASE let me know the details.

116

From which version (?) to 1.32.5.7349 ??

I need to know so I can do a regression recheck

1 Like
117

@ChuckPa, Actually, I changed too many variables I switched the server from wired to wireless and had to change the port forwarding IP on the network. So to recap on public version 1.32.5.7349. Remote access was not working. I switched to Beta channel/version 1.32.6.7371. Now remote access is working again. I am on a wired static IP with the port forwarding now.

Thanks.

118

Thanks for clarifying.

I was getting concerned.

It’s good to know it’s not a PMS regression and just a stack of changes which were slightly out of sync.

:+1:

1 Like
119

I have same problem with the loss of remote access. Could you reset my certificate? Thanks!

120

@toxlab

Your issue , without seeing your server logs, isn’t certificate.

Your issue is that the server will not connect at least 1 time to Plex.tv .

Can you show me the DEBUG logs, captured 3 minutes after startup. where it attempts to enable remote access?

LAST SEEN ABOUT 15 HOURS AGO 
PUBLISHED NO 
LOCAL ADDRESSES 192.168.1.73
PLATFORM MACOSX
121

I also have been had access problems. Please help