The movies I’ve purchased from iTunes will not synch. Only the ones I uploaded from dvds. I get the following error message.
![](/uploads/default/original/3X/1/1/11e6389fe7c2c62b1c30bbeccaa00b30c49c5aa7.png “")
Is this an error or is it just the meta data is not accessible on movies from iTunes?
Id appreciate any thought you might have on this subject.
I would suggest you follow the advice given in that message first to re-analyze the media files in Plex Media Server
See Analyze Media support page: https://support.plex.tv/hc/en-us/articles/200289336-Analyze-Media
If the problem persists, try to get some server logs.
So ensure debug logging enabled on Plex Media Server and restart the server to get fresh logs created
See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
Then re-do the analyze media action on the media you wish to sync for this test
Then initiate the sync
When you get the error note down the time and take a full screenshot
and then get the server logs zip - see https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Then upload the screenshot and server logs zip
Hey guys, I deleted the plex app from my iPad. Then reloaded it and signed in. The sync worked! Thanks for your support.
