Synology DS920+ NAS - PMS - Metadata not being pulled from plex TV Series (beta)

Plex Media Server NAS & Devices
1

Server Version#: Version 1.22.1.4228
Player Version#: Version 4.53.0

Good Evening All,

So my issues started the other day when I was trying to get Plex to recognize some of the media it was ignoring in my media library. In the end I cleared bundles, emptied the trash, removed the library and went through each file and folder to ensure that they are labelled in a Plex friendly way (TV Show - S00E00 - Episode Name). I then attempted to re-introduce the library to Plex and selected the Plex TV Series Beta agent, as one of my colleagues has been using it to amazing results.

However I am now stuck in a situation where Plex simply will not update any of the metadata. It will go through the process and in console I can see pull requests and image downloads, however after 24-36 hours of the library import being completed I am still stuck with none of the metadata showing in plex, and everything in the library bar the TV Show name is ‘default’ (IE, 'The 100 > Season 1 > Episode 1,2,3 etc…)

Do any of you have any suggestions? I have already tried with other agents, and I have uninstalled and reinstalled PMS onto my NAS (because I have previously had issues with multiple updates corrupting the preferences.xml file, so just wanted to start from scratch with everything to make sure it wasnt just me being stupid).

2

My library is being scanned and fetch requests sent for metadata, however when I look in Console, all I see are entries like this:

image
image923×129 48.6 KB

3

The console logs don’t have much value because they can’t provide the full picture and context.

I would like you to do the following.

  1. Settings - Server - General - Show Advanced
  2. Make certain DEBUG logging is checked
  3. Make certain VERBOSE logging is NOT checked
  4. Click SAVE (at the bottom) if you make any changes.
  5. Now restart Plex
  6. Wait 2 minutes for it to startup and stabilize. (i will be able to see everything without interruption)
  7. Refresh the metadata for one of the items which isn’t working. A TV series works great for this.
  8. Give it a couple minutes to complete (2 is plenty)
  9. Settings - Server - Troubleshooting - Download Logs
  10. Attach that ZIP file here fore me to examine.
4

Hey ChuckPa,

After a couple of days I think I have figured out the problem.

Im living in china, and it seems like access to the agents is being blocked by the powers that be, and the VPN’s I use dont seem to allow plex’s agent through, so ive managed to get theTVDB and the MovieDatabase working through a VPN connection for now and will have to experiment around with different servers until I get one that allows Plex to talk…

By a synology Nas and use Plex, itll be easy they said… haha

5

Notice that nowhere did it say “Live in China” ?

:rofl:

6

I try to forget that fact sometimes… hahaha

Thanks Chuck.

7

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