Synology: DSM 7 Installation Archive -- Archived from main thread

[ChuckPa]

@av_andrew

Thanks for the logs,

1. Your counter config is creating double-NAT (router behind a router). Remote Access won’t work unless you manually & carefully craft both port-forward rules.

• NAS has this (two adapters on same subnet is not best practice) 192.168.1.x

Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - Detected primary interface: 192.168.1.4
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - Network interfaces:
Dec 28, 2021 08:04:42.650 [0x7f95c7baa8] DEBUG - NetworkInterface: Watching for changes on the interfaces.
Dec 28, 2021 08:04:42.650 [0x7f96095aa8] DEBUG - HTTP requesting GET https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG -  * 2 eth0 (192.168.1.4) (loopback: 0)
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG -  * 4 eth1 (169.254.1.11) (loopback: 0)
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG -  * 1 lo (::1) (loopback: 1)
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG -  * 2 eth0 (fe80::211:32ff:fef1:b7ef%eth0) (loopback: 0)
Dec 28, 2021 08:04:42.651 [0x7f9a991d40] DEBUG - Creating NetworkServices singleton.

and

Dec 28, 2021 08:04:46.504 [0x7f964a8aa8] DEBUG - NAT: UPnP, usable device <http://192.168.1.1:56688/rootDesc.xml> with private address <192.168.1.4>.
Dec 28, 2021 08:04:46.506 [0x7f964a8aa8] DEBUG - NAT: UPnP, public address is 192.168.2.2
Dec 28, 2021 08:04:46.506 [0x7f964a8aa8] DEBUG - PublicAddressManager: got WAN IP 192.168.2.2 from router
Dec 28, 2021 08:04:46.506 [0x7f964a8aa8] WARN - PublicAddressManager: WAN IP is a private IP address

2. Your photos is a permission problem in the sub-folders

Dec 27, 2021 15:40:32.512 [0x7f9a94faa8] WARN - PublicAddressManager: WAN IP is a private IP address
Dec 27, 2021 15:40:35.516 [0x7f9a94faa8] ERROR - Error issuing curl_easy_perform(handle): 28
Dec 27, 2021 15:40:35.540 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2021"
Dec 27, 2021 15:40:35.540 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2020"
Dec 27, 2021 15:40:35.550 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2017"
Dec 27, 2021 15:40:35.551 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2019"
Dec 27, 2021 15:40:35.551 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2018"
Dec 27, 2021 15:40:35.551 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2016"
Dec 27, 2021 15:40:35.552 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2015"
Dec 27, 2021 15:40:35.552 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2014"
Dec 27, 2021 15:40:35.553 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2013"
Dec 27, 2021 15:40:35.553 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2011"
Dec 27, 2021 15:40:35.554 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2012"
Dec 27, 2021 15:40:35.554 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2002"
Dec 27, 2021 15:40:35.555 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/1996"
Dec 27, 2021 15:40:35.555 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/1990"
Dec 27, 2021 15:40:38.189 [0x7f99b9daa8] WARN - SLOW QUERY: It took 230.000000 ms to retrieve 20 items.
Dec 27, 2021 15:40:39.608 [0x7f99c03aa8] WARN - SLOW QUERY: It took 210.000000 ms to retrieve 4 items.

To remedy, you must grant permissions for PlexMediaServer to the share (you’ve done that) AND all the subfolders

Here’s the FAQ for setting permissions within the subfolders to fix the problem when files are uploaded which don’t allow “everyone” to read them,

This FAQ shows user Plex (from DSM 6). For DSM 7, use PlexMediaServer.
(( I’m working on updating all the FAQ to show both where necessary)

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …