Ok - I attempted to install last night. I closed my laptop lid thinking it could install overnight once the process was started, forgetting that the ‘.exe’ file for install was on the actual laptop’s hard drive. (Sorry about that mistake, kicking myself over here.) When I opened the lid this morning it said the process failed, and that I should re-login and retry.
I checked the Plex install version under package center and it all looks good: it shows installed version 1.25.2.5319-7000
I checked the “PlexMediaServer” folder and it shows the following:
“Manual Install” uploads the SPK file to the Synology. Once uploaded and installation begins, YES it will run independent of what any other computers are doing.
What you show me there (the size of the PlexMediaServer shared folder) looks good. This is what I expect.
You should now be able to open PMS ( http://ip.addr.of.syno:32400/web ) to confirm it is fully active and claimed to your account. Don’t use app.plex.tv or the URL link in Package Center.
Ok, so I went to the local ip address of my NAS:32400/web and logged into my Plex account there. Everything ‘shows up’ and when I try to start a movie (home video) it shows this:
@ChuckPa Nevermind! I figured it out. It looks like I just had to enable permissions for the PlexMediaServer internal account to be able to read/write the folder that has all my Plex Media stored in it.
Now it looks like all my photos and videos are working again.
Thank you so much!
My only question is - why does the MediaServer take up 30 gigs and 500,000+ folders? That seems like a lot for an application considering it’s drawing its file data from the folders that have my Plex Media files stored on them…
Also, do I manually install as usual from now on? Do I have to access plex only from ipaddress:32400/web, or can I use plex.tv and the normal plex app on my xbox?
I have upgraded to DSM 7 and the latest plex server for DSM 7 but I am not seeing all of my movies. Is there a way to fix the database? I have tried emptying the trash, and rescuing, but that has not helped. in folder view I can see the folders, but not the actual movie files. The permissions on those files looks exactly the same as movies I can see. any suggestions? thank you.
@ChuckPa
Thank you for the info. I thought I had already done that, but I guess that was only to the Plex share, not the media share. I think we are good now. much appreciated.
I have never been able to get Plex photos to load/scan my photos. Music/Movies are fine, just not photos. PlexPass Lifetime Subscription, btw.
My photos are located at \synology\photo. Went into settings → shared folder → edit advanced share permissions → system internal user → and granted the PlexMediaServer user Read/Write permissions, then rebooted the Plex service on the synology. Still nothing…
Synology is running version 7.0.1-42218.
Plex version 1.25.2.5319-7000
Hoping for some assistance or helpful logs to dive into and troubleshoot.
Thank you! I created the shared folder on Synology when I created all of my other shares. I mount to the share via smb on my computer running Windows 11. Don’t have any issues mounting the ‘photo’ share via smb on my iPhone to access files either. Perhaps it is an issue with Synology Photos/Moments locking the shared folder?
If so, what is a good log to tail and find out what’s going on? Thank you again for your help!
p.s. just tried creating a new smb share on synology for photos, copying the photos, and rescanning with plex application. still nothing. hoping you can assist!
Hi ChuckPa - I have a new DS920+ and installed plex version 1.25.2.539-7000.
Everything goes as expected until I try to add my media. A page shows up in Plex to install the media server which makes no sense as it initially indicates the NAS installation.
I have all the necessary permissions checked for Plex on the shared folders etc.
Permissions for user Plex or System Internal UserPlexMediaServer ?
DSM 7 change to PlexMediaServer. Plex is no longer used and may be removed. The installer would have removed it if it had permission to (DSM 7 does not grant that level of permission anymore)
Are you opening the server by using http://IP_ADDR_OF_NAS:32400/web (with your actual LAN address substituted here ?
Your counter config is creating double-NAT (router behind a router). Remote Access won’t work unless you manually & carefully craft both port-forward rules.
NAS has this (two adapters on same subnet is not best practice) 192.168.1.x
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - Detected primary interface: 192.168.1.4
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - Network interfaces:
Dec 28, 2021 08:04:42.650 [0x7f95c7baa8] DEBUG - NetworkInterface: Watching for changes on the interfaces.
Dec 28, 2021 08:04:42.650 [0x7f96095aa8] DEBUG - HTTP requesting GET https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - * 1 lo (127.0.0.1) (loopback: 1)
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - * 2 eth0 (192.168.1.4) (loopback: 0)
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - * 4 eth1 (169.254.1.11) (loopback: 0)
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - * 1 lo (::1) (loopback: 1)
Dec 28, 2021 08:04:42.650 [0x7f9a991d40] DEBUG - * 2 eth0 (fe80::211:32ff:fef1:b7ef%eth0) (loopback: 0)
Dec 28, 2021 08:04:42.651 [0x7f9a991d40] DEBUG - Creating NetworkServices singleton.
and
Dec 28, 2021 08:04:46.504 [0x7f964a8aa8] DEBUG - NAT: UPnP, usable device <http://192.168.1.1:56688/rootDesc.xml> with private address <192.168.1.4>.
Dec 28, 2021 08:04:46.506 [0x7f964a8aa8] DEBUG - NAT: UPnP, public address is 192.168.2.2
Dec 28, 2021 08:04:46.506 [0x7f964a8aa8] DEBUG - PublicAddressManager: got WAN IP 192.168.2.2 from router
Dec 28, 2021 08:04:46.506 [0x7f964a8aa8] WARN - PublicAddressManager: WAN IP is a private IP address
Your photos is a permission problem in the sub-folders
Dec 27, 2021 15:40:32.512 [0x7f9a94faa8] WARN - PublicAddressManager: WAN IP is a private IP address
Dec 27, 2021 15:40:35.516 [0x7f9a94faa8] ERROR - Error issuing curl_easy_perform(handle): 28
Dec 27, 2021 15:40:35.540 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2021"
Dec 27, 2021 15:40:35.540 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2020"
Dec 27, 2021 15:40:35.550 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2017"
Dec 27, 2021 15:40:35.551 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2019"
Dec 27, 2021 15:40:35.551 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2018"
Dec 27, 2021 15:40:35.551 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2016"
Dec 27, 2021 15:40:35.552 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2015"
Dec 27, 2021 15:40:35.552 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2014"
Dec 27, 2021 15:40:35.553 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2013"
Dec 27, 2021 15:40:35.553 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2011"
Dec 27, 2021 15:40:35.554 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2012"
Dec 27, 2021 15:40:35.554 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/2002"
Dec 27, 2021 15:40:35.555 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/1996"
Dec 27, 2021 15:40:35.555 [0x7f98dbfaa8] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/photo/1990"
Dec 27, 2021 15:40:38.189 [0x7f99b9daa8] WARN - SLOW QUERY: It took 230.000000 ms to retrieve 20 items.
Dec 27, 2021 15:40:39.608 [0x7f99c03aa8] WARN - SLOW QUERY: It took 210.000000 ms to retrieve 4 items.
To remedy, you must grant permissions for PlexMediaServer to the share (you’ve done that) AND all the subfolders
Here’s the FAQ for setting permissions within the subfolders to fix the problem when files are uploaded which don’t allow “everyone” to read them,
This FAQ shows user Plex (from DSM 6). For DSM 7, use PlexMediaServer.
(( I’m working on updating all the FAQ to show both where necessary)
Bingo! The ‘photo’ folder needed a recursive ‘Apply to All Sub-Folders’ checkbox or chmod -R (in Linux) for the Plex Application/User to be able to see it. Thank you!!
As for the other warning messages in the logs, thanks for pointing it out. I am not in a position with the ISP to release double-nat. The NAS has two (2) network interfaces, only one is connected, and defaulting to a self-assigned 169.254 address on the disconnected one. Don’t see a way to disable it on the Synology end. If it causes issues, I’ll connect the other network interface and enable load-balancing/failover.
Thanks again for all of your help. Stoked to have this resolved!
