Synology: DSM 7 Installation Archive -- Archived from main thread

theriffer666_gmail_com · February 14, 2022, 7:11am

Here are the logs:
Logs.zip (2.9 MB)

theriffer666_gmail_com · February 17, 2022, 12:48pm

@ChuckPa any Idea? Have you seen my logs?

ChuckPa · February 17, 2022, 1:45pm

@theriffer666_gmail_com

I’m sorry, I must not have clicked the reply button. My apologies.

I would like you to:

Uninstall PMS (use the KEEP option which is the default action)
After uninstall, Restart DSM
Now download fresh and install again - Normal installation.

If this does not succeed, we will get into DSM and look at the internal logs.

theriffer666_gmail_com · February 17, 2022, 2:16pm

I did your steps with reboot of NAS.
I tried to install PMS nex with this file PlexMediaServer-1.25.5.5492-12f6b8c83-x86_64_DSM7.spk but no luck. It’s also spinning forever.

ChuckPa · February 17, 2022, 2:27pm

Let’s get a look at the DSM installer logs.

Create a Schedule Task - User script
It runs as root user
It emails you the output
It executes:

cat /var/log/synopkg.log

Manually run the task once.
Please share the output you get in your email from the task.

theriffer666_gmail_com · February 17, 2022, 2:38pm

Worked like a charm, logs here:
log_DSM.txt (132.8 KB)

ChuckPa · February 17, 2022, 2:43pm

It’s clean but wow is that broken
Time for me to get creative

It should look like this:

2022/02/05 13:17:04 upgrade PlexMediaServer 1.25.1.5286-7000 Begin start-stop-status stop
2022/02/05 13:17:06 upgrade PlexMediaServer 1.25.1.5286-7000 End start-stop-status stop ret=[0]
2022/02/05 13:17:08 upgrade PlexMediaServer: stop version 1.25.1.5286-7000 successfully, result 0
2022/02/05 13:17:09 upgrade PlexMediaServer 1.25.1.5286-7000 Begin preupgrade
2022/02/05 13:17:09 upgrade PlexMediaServer 1.25.1.5286-7000 End preupgrade ret=[0]
2022/02/05 13:17:09 upgrade PlexMediaServer 1.25.1.5286-7000 Begin preuninst
2022/02/05 13:17:09 upgrade PlexMediaServer 1.25.1.5286-7000 End preuninst ret=[0]
2022/02/05 13:17:09 Release systemd-unit for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:09 Release systemd-unit for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:09 upgrade PlexMediaServer 1.25.1.5286-7000 Begin /bin/rm -rf /volume1/@appstore/PlexMediaServer
2022/02/05 13:17:15 upgrade PlexMediaServer 1.25.1.5286-7000 End /bin/rm -rf /volume1/@appstore/PlexMediaServer ret=[0]
2022/02/05 13:17:15 upgrade PlexMediaServer 1.25.1.5286-7000 Begin /bin/rm -rf /volume1/@apptemp/PlexMediaServer
2022/02/05 13:17:15 upgrade PlexMediaServer 1.25.1.5286-7000 End /bin/rm -rf /volume1/@apptemp/PlexMediaServer ret=[0]
2022/02/05 13:17:15 Release video-driver for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:15 Release video-driver for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:15 Release data-share for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:15 Release data-share for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:15 Release data-share for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:15 Release data-share for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:15 Release data-share for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:15 Release data-share for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:15 upgrade PlexMediaServer 1.25.1.5286-7000 Begin postuninst
2022/02/05 13:17:15 upgrade PlexMediaServer 1.25.1.5286-7000 End postuninst ret=[0]
2022/02/05 13:17:15 upgrade PlexMediaServer: Uninstall 1.25.1.5286-7000 successfully
2022/02/05 13:17:16 Acquire data-share for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:16 Acquire data-share for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:16 upgrade PlexMediaServer 1.25.5.5492-7000 Begin preinst
2022/02/05 13:17:16 upgrade PlexMediaServer 1.25.5.5492-7000 End preinst ret=[0]
2022/02/05 13:17:16 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/mkdir -p /volume1/@appstore/PlexMediaServer
2022/02/05 13:17:16 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/mkdir -p /volume1/@appstore/PlexMediaServer ret=[0]
2022/02/05 13:17:16 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/rm -rf /volume1/@appstore/PlexMediaServer
2022/02/05 13:17:16 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/rm -rf /volume1/@appstore/PlexMediaServer ret=[0]
2022/02/05 13:17:16 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/package /volume1/@appstore/PlexMediaServer
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/package /volume1/@appstore/PlexMediaServer ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/rm -rf /var/packages/PlexMediaServer
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/rm -rf /var/packages/PlexMediaServer ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/mkdir -p /var/packages/PlexMediaServer
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/mkdir -p /var/packages/PlexMediaServer ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/touch /var/packages/PlexMediaServer/installing
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/touch /var/packages/PlexMediaServer/installing ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/INFO /var/packages/PlexMediaServer/INFO
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/INFO /var/packages/PlexMediaServer/INFO ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/rm -rf /var/packages/PlexMediaServer/scripts
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/rm -rf /var/packages/PlexMediaServer/scripts ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/scripts /var/packages/PlexMediaServer/scripts
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/scripts /var/packages/PlexMediaServer/scripts ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/rm -rf /var/packages/PlexMediaServer/WIZARD_UIFILES
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/rm -rf /var/packages/PlexMediaServer/WIZARD_UIFILES ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/WIZARD_UIFILES /var/packages/PlexMediaServer/WIZARD_UIFILES
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/WIZARD_UIFILES /var/packages/PlexMediaServer/WIZARD_UIFILES ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/rm -rf /var/packages/PlexMediaServer/conf
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/rm -rf /var/packages/PlexMediaServer/conf ret=[0]
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 Begin /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/conf /var/packages/PlexMediaServer/conf
2022/02/05 13:17:20 upgrade PlexMediaServer 1.25.5.5492-7000 End /bin/mv -f /volume2/@tmp/pkginstall/extract.2aFoRB/conf /var/packages/PlexMediaServer/conf ret=[0]
2022/02/05 13:17:21 Acquire systemd-unit for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:21 Acquire systemd-unit for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:21 Acquire data-share for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:21 Acquire data-share for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:21 Acquire video-driver for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:21 Acquire video-driver for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:22 upgrade PlexMediaServer 1.25.5.5492-7000 Begin postinst
2022/02/05 13:17:22 upgrade PlexMediaServer 1.25.5.5492-7000 End postinst ret=[0]
2022/02/05 13:17:22 upgrade PlexMediaServer 1.25.5.5492-7000 Begin postupgrade
2022/02/05 13:17:22 upgrade PlexMediaServer 1.25.5.5492-7000 End postupgrade ret=[0]
2022/02/05 13:17:23 upgrade PlexMediaServer: begin to start version 1.25.5.5492-7000
2022/02/05 13:17:23 Acquire data-share for PlexMediaServer when 0x0002 (ready)
2022/02/05 13:17:23 Acquire data-share for PlexMediaServer when 0x0002 (done)
2022/02/05 13:17:24 upgrade PlexMediaServer 1.25.5.5492-7000 Begin start-stop-status start
2022/02/05 13:17:25 upgrade PlexMediaServer 1.25.5.5492-7000 End start-stop-status start ret=[0]
2022/02/05 13:17:27 upgrade PlexMediaServer: start version 1.25.5.5492-7000 successfully, result 0
2022/02/05 13:17:28 upgrade PlexMediaServer from 1.25.1.5286-7000 to 1.25.5.5492-7000 successfully

I suspect something silly has happened in the underlying DSM.

I’ve seen problems when the DSM root partition fills up.

How comfortable are you with Linux command line?

If not, would you please modify your existing Scheduled Task and change it to:

df -h
ls -lah /

then share that output ?

df -h should look something like:

Filesystem         Size  Used Avail Use% Mounted on
/dev/md0           2.3G  1.1G  1.2G  49% /
devtmpfs           476M     0  476M   0% /dev
tmpfs              495M   40K  494M   1% /dev/shm
tmpfs              495M   27M  468M   6% /run
tmpfs              495M     0  495M   0% /sys/fs/cgroup
tmpfs              495M  2.1M  492M   1% /tmp
/dev/vg1000/lv     3.6T  1.9T  1.8T  52% /volume1
/dev/vg1/volume_2  3.6T   89M  3.6T   1% /volume2
chuck@ds418:/var/log$

theriffer666_gmail_com · February 17, 2022, 2:59pm

Logs here:
partition_log.txt (2.2 KB)

ChuckPa · February 17, 2022, 3:00pm

That’s clean.

Is it ok for me to contact you in PM to make arrangements for me to gain access to the machine?

theriffer666_gmail_com · February 17, 2022, 3:04pm

of course

spudley · February 23, 2022, 2:39pm

Given the age of this thread, the various updates of DSM 7 and Plex is there a current definitive method to update to DSM 7 and Plex “headache free”?

ChuckPa · February 23, 2022, 7:45pm

Yep.

Read the entire thread and the posts below.

Two methods are presented.

jmsoren5 · February 25, 2022, 2:03am

Hi there,
I’m at a lost of what I need to do next or what I didn’t do in the first place.

So I have a ds420+, I have manually installed the most recent plex updates, and have given the plex shared file the needed access, I proceed to open plex and I can only ever get the web version.

So I have uninstalled and deleted plex and shared file. a few time. and have used a claim token for the server to be connected to my account, I even opened a new email to see if I would get the same results, which I do. Have since reclaimed the original email with plex pass.

My plex server use to be an old pc, but have upgraded to this synology, and everything did work, but now its not after switching.

Have taken the account to as close to default as I can as far as I know.

Thanks in advance!

ChuckPa · February 25, 2022, 4:18am

When you install Plex on a Synology,

It runs as a service on DSM.
If you are on the same RFC-1918 compliant LAN subnet as it
– (192.168.x.x, 172.16.x.x → 172.31.x.x, or 10.x.x.x )
Using your browser, you then open it directly by the Synology’s address
– http://ip.addr.of.syno:32400/web
You’ll be greeted by a `Got It’ message
Next, it’ll jump right into the Setup wizard.

How far did you get in this process ?

Are you using DSM 6 or DSM 7 ?

jmsoren5 · February 25, 2022, 6:48am

Currently I’m using quickconnect.
would it be better to turn that off?

I’m not that great with networking.
so the subnet stuff I’m not 100 percent sure what is needed for that.
I did try to do the ip.address: 32400/web. and it brings up the same page as it does with the quickconnect.

steps 4 and 5, haven’t yet
and am using dsm7

ChuckPa · February 25, 2022, 6:49am

@jmsoren5

Once you have Plex setup completed, you can use it to open the session.

Just use the IP directly for the first part of setup.

Anything with a domain name showing will prevent PMS from accepting you as local and as the admin (it’s strict)

jmsoren5 · February 25, 2022, 7:39am

Hey
Don’t mean to be a side stitch. but switch to ip address only, and unfortunately its going to the same page, not the server side.

ChuckPa · February 25, 2022, 4:43pm

@jmsoren5

Let me ask a few questions to figure out what’s happening.

First, basic networking:

What’s the LAN IP of your syno?
What’s the IP address of the computer you’re trying to set it up with?

Lastly,

Have you used the “Plex Claim Token” option in the installer at all?
Is this a fresh install (no DSM 6 upgrade) ?
Have you ever used the Package Center version of Plex (version 1.21.0.3744) ?

jmsoren5 · February 25, 2022, 6:51pm

Yes Ive used the claim token a few times. Ive uninstalled and reinstalled Plex probably a dozen times in different ways.

When I first installed Plex it was the old version. And it worked for a little bit. The server was still assigned to the old PC, and I guess I was adding the folders for Synology. And then when I deactivated the PC because I was going to be Synology soley, that’s where things went weird. Uninstalled it on Synology and reinstalled, and it was then that I couldn’t get the Synology server to load and it was only the web site.

ChuckPa · February 25, 2022, 7:31pm

@jmsoren5

What’re the IP addresses please?

Are you using a domain name / custom certificate anywhere in this?

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Synology: DSM 7 Installation Archive -- Archived from main thread

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