Synology: DSM 7 Installation Archive -- Archived from main thread

Plex Media Server NAS & Devices
861

The 2 is because I’ve downloaded it a few times thinking it might have been a bad download.

As I am currently using Plex, I don’t want to risk that I can’t install it anymore. I may try that later.

862

Thanks for clarifying.

Please let me know how you make out.

863

As I feared, I followed your instructions and now I cannot install either the current package or the previous package anymore. I guess something must be stuck on my synology but I have no idea on how to unstuck it. I try to find out how to reset the package center service, maybe you have an idea.

864

And now it worked. I have absolutely no idea about what happened.

Hopefully it was just a glitch

865

Don’t you love DSM 7? :roll_eyes:

You must be gentle with it. It’s not as forgiving and quick as DSM 6

866

@ChuckPa I’m hoping you or someone here can help me out. I think I followed the instructions right in updating to DSM7 and Plex. When Plex completes installation the second time it does not migrate from the old Plex. There is no Plex/migration.log. I’ve given read/write access to my media folders, the legacy Plex folder, and PlexMediaServer to the system user PlexMediaServer.

I created a new library to confirm Plex has access. I’m not sure what to do at this point. I really don’t want to rebuild my libraries. Any suggestions? TIA!

867

@cochise

Which version of PMS did you install?

Do you have a “PlexMediaServer” shared folder ?

868

I installed PMS 1.26.2.5797 and yes I have a PlexMediaServer shared folder.

869

Cool.

To confirm,

  1. You have your full Plex shared folder Library/Application Support/Plex Media Server with
    – Media
    – Metadata
    – Plug-ins
    – Plug-in Support
    – Cache
    – Codecs
    – Logs
    – Preferences.xml (MOST IMPORTANT)

  2. If all the above are present. AND they contain data underneath them

  3. THEN –
    – Uninstall the DSM 7 Plex package with the ERASE option
    – (This removes ALL contents – likely errant – from “PlexMediaServer”

  4. When you install again (Manual Install of the same version)

  5. It will confirm all permission conditions are required

  6. If everything is satisfied and it doesn’t error out.

  7. Let it sit at “Installing”, without interruption, until it completes.

  8. After about 3 minutes, in a new tab to the Syno, Look at the Plex shared folder and find “Migration.log”

Let me know if anything doesn’t happen as I describe above

870

@ChuckPa

It took about 8 minutes for the migration log to start and all looked well. I monitored it for about 30 minutes and left it for about an hour. When I came back my Syno says the operation failed, to try again. The last entry in the migration log was “Completed: Clean /volume1/Plex.” My logout timer is still set at 65535. I’m not sure why it failed.

Is it safe to simply try again?

871

It said it failed but when I look at Package Center I see Plex there. It says its running but when I try to open Plex the web UI doesn’t load, fails to connect.

872

This is normal for the Synology to complain. They have a “timeout”

At this point, LOOK at Migration.log

See if it shows “Cleaning: Completed”

Don’t try to install again until we’re 100% certain the install is completed.

Do NOT restart the server until we know the install finishes.

873

Yes, the last entry was “Completed: Clean /volume1/Plex.” All of the tasks it started were logged as complete.

Do I need to just try again or do an uninstall with Erase like last time?

874

Do you have anything left in the Plex share?

875

I refreshed the directory and the only thing left is the migration.log

876

excellent.

Now STOP PMS

Manually make a ZIP of PlexMediaServer/AppData/Plex Media Server/Logs

Let me see that please.

877

Logs.zip (1.5 KB)
Ok, here you go. TIA!

878

Umm… look at that legth. 1.5 KB? That’s empty :slight_smile:

Is your Logs directory empty?

879

I has one log and it looks thin.

880

try starting PMS… it should minimally write Plex Media Server.log