Plex Media Server.log (3.6 KB)
Plex Media Server.1.log (4.5 KB)
Here’s both logs after starting PMS again. They don’t look too insightful.
This line was just added to the end: Jun 09, 2022 17:17:12.992 [0x7fc0147dcb38] DEBUG - BPQ: [Starting] → [Processing]
Then this one: Jun 09, 2022 17:45:12.992 [0x7fc014609b38] DEBUG - Sync: uploadStatus
which version did you use on Dsm 6?
I’m not 100% sure but I think it was 1.25.9.5721
That would make a lot of sense.
1.26.0 had a huge database upgrade
When you first start PMS with 1.26.0 or any version higher, it’s going to upgrade the DB.
It doesn’t show in the logs
I suggest starting PMS and letting it sit.
Watch the CPU activity on the Synology.
You should see it 30%-ish while it does all the work then return to the normal 2-8% afterwards
Sounds right to me. I’ve noticed all day that my CPU has been hovering around 30% and wondering what was going on. I see in the Task Manager that the Plex Media Server process is at 24%.
Thanks! I’ll keep an eye on it and let you know what happens.
Hello,
Hope somebody can help me, I follow the instruction to migrate from DSM 6 to 7, but the new PMS doesn’t find my data from my DS918+.
During the processus, i don’t see this message.
So l’ll let the installation finish and i give to PlexMediaServer the permission to read/write my media folder. But in the the setting, i now have two server. My old one who can’t find my previous data and a new one with the same name who is empty.
Honnestly the process was fast and i suppose the installation don’t migrate my data from the old plex share folder to the new share folder PlexMediaServer. My old plex have approximatively 5 Go and the new 3,6 Mo. 
What can I Do ?
Please Uninstall (with Erase option) the PlexMediaServer application. This is the first step toward recovering from this condition.
The package installer is sensitive to two things:
If it cannot read “Plex/Library/Application Support/Plex Media Server” then it assumes this is a new installation.
Given you did not see a warning, and the installation completed quickly, I suspect it could not check the contents of the Plex shared folder.
(We have no administrator privileges during installation on DSM 7. On DSM 6, we did have the permission. This is one of the many changes Synology made in DSM 7)
To complete recovery from this and prepare for installation & migration.
Now follow this How-To to set the permissions for the “Plex” shared folder and allow installation & migration to proceed normally.
Hello, I am having issues getting Plex to run properly after upgrading to DSM 7 on my DS920+. I have unistalled PMS and now running version 1.27.0.5889-7000. I have went through and read the DSM 7 Release info but not having any luck. I have checked all the permissions and all appear OK. I just can not get any media to show up on my devices, nor can anyone with access the library. I am able to see the media on my home TV (hardwired). Any help would be greatly appreciated. Thanks
If PMS can see all your media –
Go to Users & Sharing. Make certain they have access to your library sections.
If they do, Download the Logs ZIP file and attach it here – we’ll look for errors
They don’t, but I can’t grant access because I get this message " Choose the libraries sidenst can access
You don’t have any connected servers.
Are you looking for Zip files from PMS in file station?
Logs.zip (19.9 MB)
I hope this is the one you are looking for.
You have no authentication activity. I don’t even see you sign into it.
Do the following:
Well everything seems to be working properly. I really appreciate your help resolving this issue. From reading I thought it was going to be a long process to get it up and working. I would have never been able to figure this out on my own (I tried). Thanks for being here to help. Thanks again.
Thank you,
The installation process ask me if I want to do “normal installation” or “Plex Claim Token” ?
What should I do ?
You want “Plex Claim Token”.
Click the link to GET Claim token and paste that token in the box in the installer window.
Then let it do its work.
When complete, it will let you know who (your plex username) the server was claimed (attached) to.
Hello
Thanks for your help, everything is OK now. I have retrieved my data.
Just wanted to say that I did a DSM 6 to 7 and on first attempt to install Plex on DSM 7 it did not fail on first attempt (as the guide said it should) for me to apply permissions to the DSM 6 Plex share before attempting the install again.
Post ‘success’ I applied the permissions and attempted to access the server and just got the never ending wheel.
Then I found this thread post and followed the advice from ChuckPa to another member above to do an Uninstall and Erase and then attempt install again.
This time the migration was 100% successful.
Just wanted to share the experience and say thanks to you Chuck
I’ve tried to read every post here and every how to guide I could find on google, but I’m still a little confused. I hope to have my new Synology 920+ in a week or so and I’m trying to understand why I wouldn’t just install Plex via Docker/Portainer on a Synology running DSM7. Can’t we just pass in an environment variable to get HW acceleration working?
Sorry for being confused, but I don’t quite understand why we would even install the Synology package if Docker alone would work. Perhaps there’s a dependency I’m missing.
Thanks and sorry if this was answered already. I really did try to read 900+ responses. I’ve been reading for hours now.
If the DSM7 package already supports HW acceleration natively, why do these instructions have us install the docker image separately and then run that instance?
I’m fine installing one or the other, but I’m still confused why we must install the package, stop it, then do a Docker install. Sorry again. I’m just trying to simplify a clean install (not migration) and dual installing Plex just doesn’t make sense to me. I’m probably just missing something critical.
Edit: After reading even more, it looks like others found success using just Docker Compose and passing in - /dev/dri:/dev/dri. Perhaps this forum prefers people to use the main DSM7 package which is why Docker seems to only be a secondary piece of the install. It’s just strange that there wouldn’t be an official guide for a simple, docker install via SSH.
I provided those instructions for those customers who wish to have support for 2160p UHD tone mapping support.
The native NAS package doesn’t have tone mapping support yet
If you will look here, it’s already documented.
Further,
Not everyone is Docker Compose savvy. The documentation supports those users as well.
