Hi, I just bought a DS1522+ with DSM7.1 out of the box.
Which version of the Plex should I install?
Under the download link @ChuckPa shared, there are only Intel 32bit and 64 bit, nothing for the new AMD R1600.
Thanks,
If you look at the NAS guide,
The Ryzen (like all Ryzen) R1600 is a 64 bit CPU.
You want the DSM 7 , 64 bit, SPK
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Thanks! Will try that!
Hello,
A few days ago, I upgraded DS415play NAS from DSM 6 to DMS 7.1-42661 Update 3.
- Plex no longer works.
- Plex media server package no longer appears into package center.
- Manual install from file <PlexMediaServer-1.27.2.55929-a806c5905-x86_64_DSM7.spk> downloaded from Plex site, is rejected by DSM
I can’t see how to make PMS to work again and Synology Video Station is just a piece of #@&$§.
Is there a “simple” solution which could give me PMS back?
Is this a definitive situation? Or do we have a chance to see this fixed in the near future?
I understood that Plex and Synology teams are giving responsibility for that to each other !
Well, Could you please think about “simple” users not having appropriate skills
Any answer welcome. Thanks in advance 
(Please forgive my approximate English which is not my natural language 
There is a “simple” solution but it has many steps all of which must be done correctly to ensure you don’t lose your existing metadata and watch history
In a nutshell, DSM 7 changed, and broke, everything we know about apps on DSM.
To make PMS work on DSM 7 required a complete rewrite of the package itself, its control scripts and how PMS works on Synology as well.
I have a HOW-TO which was written early on.
I urge you to read the first part and understand what changed (you’ll need that info later).
Then, in the next post is a DSM 6 → DSM 7 migration procedure.
Follow it.
The installer will give you feedback if it finds anything it doesn’t like.
Please read the message banner after every install (or attempt – you will need retry once at minimum which is expected)
PLEASE ask before doing .
It’s far easier to explain than clean up afterwards
NOTE: The DSM 7 package supports 8 different languages now.
Set your NAS to “French” and the package will give you all prompts and messages in French.
I just want to make sure I’m giving folks the right advice and pointing them in the right direction, so I ask:
If someone is already running PMS 1.28.0.5999 successfully on DSM6, can they “simply” upgrade to DSM7 and have Plex continue to work? Or do they need to go through the uninstall/reinstall dance regardless of whether or not they’re already on the latest-and-greatest PMS?
In a word — NO.
Regardless of the PMS version they have, all the DSM 6-based metadata must be migrated (reformatted by the installer DURING “Installing” so it is DSM 7 ready)
I have complete HOW-TOs on achieving this with step-by-step +screenshots
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Perfect. Thank you. I have pointed them towards DSM 7 - Plex Media Server - Release Info & Migration instructions - #6 by ChuckPa which, hopefully, they can follow even though they’re already on DSM 7 (they have NOT clicked “Repair” on PMS in Package Center…thank goodness! ).
I just upgraded my DS 718+ from DSM 6.2 to DSM 7.1. I followed the instructions to update Plex as given in https://forums.plex.tv/t/dsm-7-plex-media-server-release-info-migration-instructions/653717:
(1) removed the 6.2 Plex package, then updated to DSM 7.1
(2) Installed PlexMediaServer-1.28.0.5999-97678ded3-x86_64_DSM7.
The installation went through without any error messages. Upon completion, however, the server is unreachable. I checked and adjusted permissions for PlexMediaServer as described in the update instructions – after the install, it showed up with read and write permissions to the Plex folder, but no full control. Then
(3) I uninstalled Plex and
(4) Installed again.
But no luck, the server remains unreachable. I have done (3)-(4) several times, with the same result.
One thing I have noticed is that after each installation PlexMediaServer keeps showing up as having read+write permissions to the Plex share, but not full control, just like it did the first time around. It does not matter if I fix this to grant it full control before or after uninstalling, it keeps coming back the same way after installation.
Could this be the issue? If so, how to fix it? Otherwise, what could be the problem?
When you installed, did you use the ‘Claim Token’ option at any point?
(DSM 7 installer now has menus)
Please make a ZIP file from the PlexMediaServer/AppData/Plex Media Server/Logs
folder and attach here.
No, I did not use the option.
Here is the zip file.
Logs.zip (113.9 KB)
lex Media Server migration to DSM 7 started: Wed Aug 10 21:36:27 EDT 2022
=== Wed Aug 10 21:36:27 EDT 2022 === Start: Change ownership
chown: changing ownership of ‘/volume1/Plex/Library/Application Support/Plex Media Server/Codecs/EasyAudioEncoder-1785-linux-x86_64/EasyAudioEncoder/EasyAudioEncoder’: Operation not permitted
chown: changing ownership of ‘/volume1/Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases/tv.plex.providers.epg.cloud-80f413d3-1fbc-4442-99b3-6c13d9ea180b.db’: Operation not permitted
chown: changing ownership of ‘/volume1/Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases/tv.plex.providers.epg.cloud-80f413d3-1fbc-4442-99b3-6c13d9ea180b.db-wal’: Operation not permitted
chown: changing ownership of ‘/volume1/Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases/tv.plex.providers.epg.cloud-80f413d3-1fbc-4442-99b3-6c13d9ea180b.db-shm’: Operation not permitted
chown: changing ownership of ‘/volume1/Plex/Library/Application Support/Plex Media Server/Cache/fontconfig/CACHEDIR.TAG’: Operation not permitted
chown: changing ownership of ‘/volume1/Plex/Library/Application Support/Plex Media Server/Cache/fontconfig/764b928fc99aeb29558ee70263f6f1c0-le64.cache-7’: Operation not permitted
chown: changing ownership of ‘/volume1/Plex/Library/Application Support/Plex Media Server/Cache/fontconfig’: Operation not permitted
Permissions are set for plexmediaserver as custom all as well admin wr and plex wr
what am i missing?
The errors you’re showing tell me you forgot a step.
Specifically, when granting Full Control to PlexMediaServer for the Plex shared folder, it is vital to check the box Apply to this folder, sub-folders and files.
Without that, chown fails (which is part of the migration process.
At this point, do you still have Plex/Library/Application Support/Plex Media Server ?
Yes It is still there. I also have the plex share backed up. I wll 3x check permissions now and report back. I know the share has PMS user set as custom / All. I will check that it is set for all the children and sub folders as you pointed out.
ty
CD
People you need to read every step and follow it to a T LOL!!!
@ChuckPa … you nailed it I forgot to click that check box for Apply to this folder, sub-folders and files. Reran the permission on my plex dir and my Media directory. Migration worked perfectly my Plex folder is left with just the log file now.
Thank you for your hard work and time. Not to see if quick sync is working.
CD
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Using latest version of Plex - Server prompting for manual update each loading w/out fail each time I go to settings
Old server loads, asks me to claim each time I go to settings
Using DSM 7.1.1-42951 on a DS718+
Libraries are being updated according to dashboard
I cleaned bundles
Running server from app on NAS desktop directly, but also tried latest app
Only server that shows up to claim is older, two others exist, one the newest.
Remote connection fails even after steps in FAQ
If anyone has time/inclination/possibility under circumstances, please help me troubleshoot my setup.
What do you mean by “old server” (the DS718+ or another server) ?
if you have another unclaimed server, have to get them all – one at a time.
To claim this ‘new’ one, Use Incognito window to the NAS, open by LAN IP only with you on the same subnet
Also, FYI, on DSM 7, the installer has a “Plex Claim Token” method to do the bulk of the claiming for you.
After installing using the claim token (uninstall+keep and Install+claim_token) opening it using the http://lan.ip.of.syno:32400/web will let you complete it.
I should have said media library, apologies.
Help me untwist my understanding?
- You have existing servers.
- You want to claim another one (the DS718+ on DSM 7) ?
