After spending an entire day trying to get a Plex install on a Synology DS1019+ NAS running DSM 7.1-42661 Update 2 fixed, I’ve decided to start from scratch. I’ve done a fresh install of the DSM software to give a clean base and the PMS installation process seems to run fine, but I do not see any configuration options nor is the server listed when I go to the web based configuration UI.
It seems to me that reinstalling DSM and PMS should’ve done the trick, but If there is anything else that I need to do to wipe out any prior configuration or special instructions that I need to follow, I’d appreciate it if someone could point me in the right direction.
EDIT: I also removed the PlexMediaServer shared folder as part of my process to start from scratch.
Yes, they’re on the same subnet and I’m using the LAN IP address.
EDIT: I noticed the following on the Plex Web General settings page: " Any Plex Web settings and customization made in this Plex Web instance will not be synchronized with other Plex Web instances. This is because we have detected you have previously saved settings from a newer version of Plex Web."
Is there somewhere else besides the Plex Media Server shared folder that PMS stores files? The mention of settings saved from a newer version of Plex Web would point to outdated files tucked away somewhere that aren’t getting cleared out.
I just tried it incognito in a completely different browser. Nothing seems to be pointing to it being an issue with cached files within the browser.
If you are referring to using a Plex claim token during the setup to claim the server, I’ve already tried that and it’s showing up under my Authorized Devices. The problem is that it isn’t showing up in the Settings sidebar to allow me to configure.
If you’re making a new library section and PlexMediaServer cannot see the contents of the new shared folder, did you remember to go to Control Panel - Shared Folder - EDIT the shared folder - Permission tab – and give PlexMediaServer permission to read the shared folder ?
Sorry, English is not my mother tong, and I have been not enough cleared in my message.
what I was saying is with server version PlexMediaServer-1.25.9.5721-965587f64-x86_64_DSM7 it is working PERFECTLY.
If I update the server with any of the new version, it is not working anymore…
But what is really strange is that with none working newer version I have no problem to find and add any folder in volume1… but then not working. Server is even updated meta but when I go to any players, it is mentioned that can’t read…
it is something that has been updated after PlexMediaServer-1.25.9.5721-965587f64-x86_64_DSM7 that probably change something in permission…
Server can access / Players can’t
All my folders used in Plex have permission for Plex R/W
Glad you got it