Synology DSM 7 SSL Problem

Plex Media Server NAS & Devices
1

For some reason, my Plex server is not lading my certificate. The server log shows the following error:

Apr 28, 2021 14:52:45.551 [0x7f528d3f9bc0] ERROR - [CERT] safe_fopen: fopen for '"/volume2/documents/Certificates/Plex/certificate.domain.com.pfx"' failed: 13 (Permission denied)
Apr 28, 2021 14:52:45.551 [0x7f528d3f9bc0] ERROR - [CERT] Found a user-provided certificate, but couldn't install it.

I understand that it is having a permission problem, but I have given the Plex user “read” access to the documents folder and all subsequent folders. Just to be sure, I have also checked that the file itself can be accessed by the Plex user.

Is Plex Server using a different user to access SSL certificate files?

2

Wrong user?

PlexMediaServer is now the username. User plex is not used in DSM 7 (casualty of all the DSM 7 changes)

Might want to read here and brush up on them.

Lots of info here.

1 Like
3

@ChuckPa
That’s it! I forgot to delete the old Plex user and promptly used it to give access to my SSL folder today. Once I gave access to the correct user, it pulled the new certificate. Thank you! :grinning:

Now, the browser still shows Plex as “Not secure”. Is that because some requests are still coming through as http? Nothing I can do to fix that, right?

4

You probably still have some things to iron out.
DSM 7 is an almost completely different animal underneath.

We no longer have ‘root’ access anywhere on the host.

If you get the cert right:

  1. password correct
  2. Cert + Intermediate CA info (full chain)
  3. It should come up.

If you’re getting http , then check the caller.

I have https here and when I hit it with the https://my.server.fqdn:32400/web, it jumps right in without issue.

1 Like
5

@ChuckPa Another reboot and browser cache delete did the trick! :grinning:

Thank you!

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