The latest Android app (on any device - but specifically my X900F) stops playback on every file

Plex Players Streaming Devices
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1

Server Version#: 1.18.8.2527
Player Version#: 7.29.2.16071 (71e4f554)

Not sure how to provide server logs without giving away personal information (emails being used), so would love a tip on that before I share.

What is happening:

  • During playback the video and audio freeze after roughly 25-38 minutes
  • This started happening roughly one week ago

I did some digging, and found a review on the Play Store about this new update causing similar issues, although their time it takes to freeze is close to half of what mine is. At the time of this post, their review has 12 “thumbs up” including mine which is far and away the most for recent reviews.

Their review:

New problem. Version 7.29.x on mobile and TV both freeze playback after 13-17 mins into any video. Web Ui and Plex for Kodi on those same devices have no such playback issues.

Source

Further, if you ignore the silly reviews (it’s a virus, it’s expensive), you’ll see a lot of issues related to playback for recent reviews: click here

What I’ve tried to do to fix:

  • Log in with three different users on the same TV
  • Play back different file types (avi, mp4, mkv) in either h264 or h265
  • Reinstall the app on my TV
  • Factory reset my TV to complete defaults and reinstall
  • Enabling network logging, but it turned off after ~20 minutes (before the issue occurs)

Some other information:

  • Both Tautulli and Plex’s activity page show that the video is still playing while it is “frozen” on the TV
  • In continuation of the last point, when pressing back and then continuing playback, time has passed since the video “froze”
  • The same files play fine on Plex Media Player, plex.tv, and iPhone

System information:

  • Running on Unraid
  • TV is hardwired
2

I use the PLEX App on my Galaxy S9 nightly, and I haven’t had any freezing issues. But then again, I don’t auto-update my apps, so I am currently using version 7.28.0.15501 which is probably 2-3 months old.

I’m running server version 1.18.2.2058.

3

Yeah, it looks like the issue occurs after the update to 7.29.x.

4

I think this is the same issue that I had. Plex Player on Android TV stops unexpectedly - #14 by marky183
This was the fix for me, maybe it will help you.

1 Like
5

Thanks for the response! I did have this set to 30 minutes, so I’ll try out a longer show later tonight to see if that fixes it.

6

it is easy to confirm if the kill stream timer is a problem, just set it to 1 minute then play a few minutes 3-5 in my experience, then the play will stop.

to stop the problem, set the timer to zero, or something like 240+ (3+ hours).

7

This fixed it! Cheers.

8

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