The new video player on Plex for Android TV does not play 4K videos

Plex Players Streaming Devices
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1

Server Version#: 1.18.4.2171
Player Version#: 7.26.0.14578

It has been a few months since the new video player is out on android TV and it has never played all of my 4K videos that are working perfectly on the old video player. I was patient but it’s been a few months now without any fixing. I want to make sure that they will fix it before deleting the old video player.

2

Then you are going to have to provide logs and the actual device you are using.
I have watched 4K HDR Remuxes in the last 24 hours without issue with the new player.

3

LOGS.txt (79.7 KB) Here are the logs. My device is an Android Mi Box 3 with android 8.0.0. I think it may be that the new video player is forcing a transcode instead of direct play. My server is not powerfull enough to transcode 4K. The video I am trying to play in this log is: Spider-Man: Far from Home (2019) 4K HDR. All my 4k videos are in HDR and have an other version in 1080p that works perfectly.

4

Up! ☆☆

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