Server Version#: 3.77.4
Player Version#: 3.90.1
If you can help me, you’ll be my hero. I spent all day on this yesterday and am at a loss. I’m not sure if this is in the correct subforum, because I believe the issue lies with my server, but I’m trying to get the Plex app working again on my LG smart TV. I added all the relevant tags that I could think of from the suggestions.
The short story: The Plex app was working fine on my TV until this past week when movies/TV shows either wouldn’t load or would buffer over & over again. If I set it to stream at a lower quality then it would work but then it looked terrible (and I never had to do that previously). My internet hasn’t been performing optimally lately either, so I figured it was time to make some changes and improvements. Fast forward, and now when I try to use the Plex app on my TV I get the message “The server ‘Pete’s Laptop’ is unavailable. Plex will automatically try to reconnect to this server.” (However, I can use Plex on the TV via a different means, when it’s open on my laptop, as it’s discoverable via being on the same network via the inputs - but it does not have the same interface as the Plex app and isn’t as easy for my kids to navigate on their own).
Also, the Plex app on my Roku stick on a different TV didn’t work either, but via the Advanced settings in that app I was able to log in remotely. But that option as well as Advanced settings themselves don’t exist in the Plex app on the LG smart TV. I’d like the Plex content on the Roke Stick to be accessible via the local network rather than remotely anyway.
So that was the TL;DR, now here’s some additional details that may help you help me:
- I use a VPN (PIA)
- Our internet service is up to 250 Mbps
- The Netflix and YouTube apps work fine on the TV
- Prior to improvement attempts, my server and my TV were connected to our network via WiFi
- Prior to improvement attempts, my Xfinity account online showed my modem as incompatible (it’s been that way for a few months but has worked fine)
Efforts to improve performance:
- I have a Netgear router and updated the firmware
- I connected my server (laptop) to a TP-Link Powerline Ethernet Adapter. The other one is connected to the router.
- I upgraded my modem (ARRIS SURFboard Gigabit DOCSIS 3.1 Cable Modem, 10 Gbps Max Speed, SB8200 model)
- I connected my TV directly to the router via Ethernet cable
- After my Plex app wasn’t able to connect to the server, I tried setting up Port Forwarding on my router for Plex - not 100% sure I did it right but nothing changed
Plex app settings (on LG smart TV):
– Allow Fallback to Insecure Connections: Always
– Prefer Insecure Connections: On same network as server
Plex SERVER settings (on my laptop - I don’t know what these all mean but am trying to list the ones that I think may be relevant):
– secure connection
– Authorized Devices: LG 86UK7570PUB (my TV), as well as my laptop, and several Roku Sticks
– Streaming video quality 8 MBps, 1080p
– Debug Level = Disabled
– Direct Play = checked
– Direct Stream = checked
– Remote Access has a “red exclamation mark” next to it and says “Not available outside your network”… if I click Enable Remote Access it tries connecting to the server then gives me the same message but now the button says “Disable Remote Access” and underneath that “You currently have Remote Access enabled through a manually specified port. If you wish to disable Remote Access, you will need to remove your manual port forwarding from your router.”
– Private (<-green arrow) Public (red “x”) Internet… “Manually specify public port” = checked (32400)
– Network: Enable server support for IPv6 = UNchecked
– Network: Secure connections = Preferred
– Network: Enable local network discovery (GDM) = checked
– Transcoder: quality = Automatic; default throttle buffer = 60; Background transcoding x264 present = Very fast; Maximum simultaneous video transcode = Unlimited
– Enable the DLNA server = checked
Do you need to see my “Plex Media Server.log”? If so, please let me know what to do - I tried copy & pasting it in here but it was very long and made the post too long. Thank you!!!
