i went to watch a couple of movies on plex on my lg tb and for some reason it’s not finding my server. i even logged out and signed back in and still the same behavior. i just use it about 2 weeks ago and it was fine. i have mage no changes to my plex settings for at least 4 weeks. i went in and checked the server name and it’s right. i’m at a lost, any thought and or suggestions? thanks
linux mint cinnamon 19.1
asus 970 pro gaming /aura
amd fam3 6300
16 gigs memory
nvidia 750 ti 2 gig
Is remote access enabled and showing accessible?
yes from what i can see. when i launch plex on the tv it has my avatar, and when i signout, go to sign back in, open the browser, enter the code to connect, plex on the tv starts to connect then tells me server unavailable.
Do you have a setting in the LG app named ‘Allow Fallback to unsecure connection when in the same local network as the server’? (or similar wording)
If you do, activate it.
already activated, just checked. exact nessage on the lg:
MrGrimm Unavailable
This server is offline or unreachable
just noticed the following fiing through settings one more time.
This page only shows that plex.tv thinks your server is not remotely accessible. Which should have no influence on a local smart tv.
The missing check before ‘Manually specified remote port’ indicates, that you are still relying on UPnP to establish the necessary port forwarding in your router.
You should change this to a manually created portforwarding, because those automatically created portforwardings get frequently removed by the router firmware after a while.
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
But, as said above, this should have no influence on a client on the same local network as the server.
upnp enabled
advertisement period 30 minutes
time to live 5 hops
zero config: enabled
You can keep this activated for other software or for gaming consoles, but for Plex I strongly recommend creating a port forwarding manually.
I’m having the same trouble as the OP.
I’ve been using the webos plex app on my LG TV for months and months with no problem, then last night the TV app is telling me it can’t find the server.
My PC and android devices on the same home network can see it and playback files with no problem. I even installed Xplay on my TV, and that could see my server, just not the webos Plex app.
As far as I know nothing has changed.
I’m running PMS 1.14.1.5488 on my windows 10 host. Wifi and wired network. Nothing has changed with the rest of my setup unless PMS has updated recently on my server, but I don’t know how to check when that last happened.
tsdadam thanks for that. just got a moto e5 play and have been setting it up. after reading you reply i installed plex and it works like a charm.
Just for reference, I just downgraded to PMS version 1.13.9.5456 and everything works again, including remote access.
is that the latest or a older version? link please either way. thanks
i’m on linux mint cinnamon 19.1 64 bit
I googled it and came back with a random link from a file hosting place called filehorse, you might need to search for a .deb or whatever else and go from there, sorry I can’t help more.
ok i’m back and have both plex and the modem open
"Now that we both “vented” a bit. 
How about we work to get your router setup properly?
Here is what we’ll need to know:
What is your servers IP address? Is it a static IP address or reserved address?
Click on the REMOTE menu option in Plex and look at the right side. Is the option enable or not for “Manually specify public port " If so what is the port number?”
let’s do this here in my thread so neither one of us is hijacking the other thread. ok
reserved? i thought it was either static or dynamic? that said being comcats it’s static.
OK we got your internal and external IPs from those screen shots.
By static or dynamic I was referring to the 10.0.0.26 address assigned to your local Plex server.
Asked another way, do you “hard code” that address (26) or was it given out by DHCP?
What router do you have?
How about a screen shot or two of your router config where it shows mapped ports?
Have you tried the downgrade yet? I hadn’t had a single problem either locally or with remote access until that update, but now I’ve gone back to 1.13.9.5456 everything is back to normal.
what i have in the modem in order
gateway
-at a glance
-connection
-firewall
-software
-hardware
-wizard
connected devices
-devices
parent control
=port forwarding
-port triggering
-remote management
-dmz
-device discovery
troubleshooting
let me know which you want shots of
i’d rather have the latest. usually means more secure. thanks though
