TheTVDB metadata - V3 API and related issues

That is pure, bonafide madness. If you have bogus embedded title fields in MP4/M4V files, the party is over - and that is probably the #1 bad idea of all time for novice operators who’ll have no idea why all their stuff looks like it was downloaded from ‘whereabouts unknown’ and no matter what they do they can’t change it.

Sure, for you and I we know about Title Fields and how to deal with them, but how 'bout those other ‘Millions’ of ‘Regular Joes and Joeseys’?

For some reason Plex thinks that should be the default position of LMA - but they are wrong.

For most everyone, that should be how LMA is listed, unless for some specific reason you need it in priority. Far more folks are affected poorly by it’s location than are helped.

Red: Where it was
Green: Where it needs to go
(mostly)

I’m getting art work now :slight_smile:
But I’ve discovered another issue regarding translations. If a show only have the overview translated and not the title Plex will fetch the information in English.
And for episodes, if it only have the description translated it will get the information but have the date as episode title. Before it was filled with English/original language now it breaks a lot of shows. Is there a fix for this or is it just waiting?

what we are now seeing is from TheTVDB itself.

We need wait.

PMS has migrated to the newer communication protocol.

2 Likes

I’m sorry; was that directed at me, everyone, or the other nested thread about translations? Hard to tell! Do you still need the logs in my reply (or shall I delete them)?

Anyone with Logs here can now delete them.

Given the known TheTVDB issues are:

  1. Language not always honored
  2. Individual posters / season artwork still missing

I wish to assert that issues from this point further are no longer PMS-TVDB API v3 global.

To this, I provide that I’ve performed a full build of my QA Television Library section.
This section includes:

  • 879 Series
  • 94808 Episodes

I have only 2 series which don’t return posters but do return textual metadata.

  1. Stormester
  2. Scene of the Crime

I know, in time, these will be resolved as the TheTVDB team works through the last little issues.

3 Likes

Thank you, @ChuckPa!

It looks like Anime shows are in general having issues, as well. It can’t be coincidence that 4 properties in a row fail to pull posters.

We’ll all just wait this one out.

I wouldn’t recommend TVDB for anime as a whole

TheTVDB.com works fine for Anime. The issue I’m facing is strictly an API upgrade/mismatch problem.

Anybody else got an issue where TV episodes aren’t getting data now? I added a new episode today for instance and it didn’t get any data… Yet, a show I added yesterday, DID get data.
The episode has data on TVDB though…

I’m getting that exact same issue. Shows that I had previously added are fine but none of the new episodes have any data. And a brand new show doesn’t pull anything at all but another new one does.

If nothing has changed, I urge you all to contact TheTVDB.

Well, after a night’s sleep, everything except for one episode has now gotten proper metadata.
Not sure how to fix the very last episode though…
This being the episode in question.
https://thetvdb.com/series/the-imagineering-story/episodes/7410487
Should I still contact TVDB over it?

What exactly are you missing there?

It won’t register the 4th episode properly. I’ve got it named right and everything and everything else seems to work fine on other shows (I just tested that by adding a new season to a show and that went all fine).
This episode, however, just gets popped in there as “Episode 04”. Not sure why.
Refreshing metadata makes no difference either.

Screenshot;

Summary

Thought I’d add a little extra to this post, I just noticed that this is in the logs;

Summary

2019-12-04 03:14:30,560 (7f090ca46700) : DEBUG (networking:143) - Requesting ‘https://meta.plex.tv/tv_e/371058/imagineering+story/2019
2019-12-04 03:14:30,740 (7f090ca46700) : ERROR (networking:196) - Error opening URL ‘https://meta.plex.tv/tv_e/371058/imagineering+story/2019

Found that in the “com.plexapp.agents.thetvdb.log” file. Not sure what to do with it myself. Would be nice if I could fix it though, everything else (metadata on other shows) seems to work fine now!

I can create a separate post for this if you like, though. Just thought at first that maybe this issue was still part of that new TVDB stuff because there were multiple things not getting data for a moment.

Not sure if anyone else has noticed but since the switch to V3 I have noticed some Season posters missing.
One of particular note is Hitman Reborn, it no longer has the season posters.

That would be a TheTVDB “issue” as I just checked and the posters do not exist for any season after the first one (assuming this, Katekyo Hitman Reborn!, is the correct series, linky).

-Shark2k

For several days now, nothing I add to my Library will download episode names. IT all just shows up with the Episode #. Any idea when this will be fixed or what I can do to resolve on my end?

If you are only getting Episode # , that’s an entirely different problem.
The API v3 errors are related to posters.

Debug log files (the entire ZIP - including agent logs) will be needed.

It actually stopped adding anything and there appeared to be database corruption. Following the repair guide did not work. As I had just moved from Windows to Docker a little over a week ago I removed and restored from my initial backup. Everything is working now and I only lost a few days of viewing activity.