TheTVDB metadata - V3 API and related issues

Plex Media Server Metadata & Adding Files
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111

I just added a new TV series and it all worked perfectly. FYI.

112

It partially works for me.

The basic metadata is being downloaded along with main posters for the show, but Iā€™m still not getting posters for individual seasons of a show - each season is using the same main poster for the show and when I try to manually pick another, thereā€™s nothing there.

113

update metedata for the 7 new series added yesterday yields nothing. still only tex information bout serier/episodes

114

Give them time please.

12 Likes
115

Just added an episode and the correct poster is finally showing up. It might be fixed, I can stop correcting the metadata manuallyā€¦ :smiley:

Edit: nevermind, I added another episode and the poster did not show up. So they might still be wroking on it.

116

Resolved on my server now

117

Not resolved on my server. I ran a refresh metadata and still no posters, series or episode art.

1 Like
118

Probably not helping that every time someone reports it resolved for him-/herself, everyone for whom itā€™s not resolved yet runs yet another Refresh Metadata task. Letā€™s be patient and wait for the official word that itā€™s resolved.

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119

I would like to ask anyone still experiencing issues

  1. Refer all diagnostic efforts here:
  1. There is no benefit from reporting ā€œWorks for meā€. thanks.
1 Like
120

Thank you and the TVDB team for your hard work! :heart::orange_heart::yellow_heart::green_heart::blue_heart::purple_heart:

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121

A post was merged into an existing topic: TheTVDB V3 - Post grade issues

122

I can say that flushing the DNS cache has not fixed the issue as they have described - >

Referencing:

Blockquote

Weā€™ve made contact with many add-on developers, including PLEX with hopes to upgrade to TLS. Clearing your DNS caches would also help.

Blockquote

123

HI - Thx for all this Info ā€“ 1 quick question ā€“ If someone has lots of movies with metadata from movieDb and they delete the cache as described to fix the TV shows, arentā€™s you also deleting all the movie data (some of which was rematched and fixed etcā€¦)ā€¦ Is there a way someone can indicate how to delete only the data related to the TV show and TVDb issue to avoid having to re-fetch all the movie data that is fine ā€“ Thx in adavance

125

Deleting only the sub-folder Caches/com.plexapp.agents.thetvdb should do it

1 Like
127

We found 2 hosts of theirs which are misbehaving.

Weā€™re following up now to resolve.

  1. The error printed says ā€˜SSLā€™ but itā€™s TLS so not a point.
  2. Agents in Python is about to be obsolete. Nothing to be gained by upgrading. (Remember, Plug-ins in general have been deprecated)
2 Likes
128

Would this be a good idea if you get the Metadata but no Covers?

129

Iā€™m not sure, but if the log messages are anything to go by, images are not cached there

DEBUG (networking:198) - Not caching 'https://thetvdb.com/banners/posters/275274-12_t.jpg' (content type 'image/jpeg' not cacheable in Agent plug-ins)

Inspecting the only 4 files over 10Kb I have on my folder, none of them are images either, so Iā€™d guess not.

I am getting new images since TVDB fixed it on their end, but havenā€™t regressed from my modded com.plexapp.agents.thetvdb yet.

@ChuckPa is it ok to attach the file until an official Plex fix is released?

130

Please just go easy here. I appreciate the offers to help / post.

  1. Posters / covers are the known issue. ā€“ weā€™re on it
  2. There isnā€™t anything anyone really needs to post at this point. We can see the specific TheTVDB hosts which are having troubles.
  3. Weā€™re working it out with them.
11 Likes
131

Thank you

2 Likes
132

So is this still not fixed?? I want plex to pick up a new thing that I added to my plex :confused: and of course it wonā€™t add match it at all cus it canā€™t identify it as a show. Iā€™m not rushing just making sure its not fixed yet.

1 Like