Hi all. I recently purchased a new QNAP NAS and installed Plex Server. The install went fine, no errors. I was able to add the directories fine, no issues. My PC can see the Server and playback content. My Roku stick, and Shield TV just show a Triangle with an exclamation point, and won’t connect. I’m not sure what I’m missing. I’ve been trouble shooting this for most of the day, and I’m out of ideas.
One thing that I’ve noticed is that when I log out and log back in I get a message stating that, “This application is at ‘IP address’, and is not hosted by plex”. I’ve googled this, but I couldn’t find a solution. I’ve tried multiple browsers. Any help would be great.
Thank you.
Edit: I think I got it fixed. Not the fix I would have wanted, but i’m still testing.
Edit2: Remote Playback threw me off. Once disabled I can’t play directly. Back to square one.
Yes, under general settings, I am signed in with my account. This is the same for both my Shield TV Plex and QNAP Plex.
One thing I’ve found is that with Remote Access enabled I can watch content, but with it disabled I can’t. I’m trying to see if there’s a setting that I’ve missed.
Yes, they are both on the same subnet. After more testing even my laptop, Win10, can’t connect to the Qnap Plex. I tried the Plex Windows app from my main PC where I log into the QNAP interface from, and that’s fine. Every singe device that I have just can’t see this server.
Some more testing. I can only see this server through the app in the QNAP GUI. Going through https://app.plex.tv gives me nothing.
Is it possible that the NAS just isn’t getting out?
I suppose anything is possible if you enable remote access and it works then it might be falling back to relay to make it work. Would probably need to see the logs from one fo the clients after it opens to see what errors it is showing when trying to connect to server and the server logs to see if it is not replying to client or some other reason it may have network issues.
are you running any advanced network tools like VPNs, pfsense, nginx or similar that might effect things
I think I found it. I think it was a security setting in the QNAP to allow all connections. I don’t know why I played with this earlier. I’m still testing, but I think I found my culprit. Thank you so much for the help so far, BigWheel.
Solved: Yes, this was a security setting in my NAS that I omitted to change back to default settings in the Security settings option. This proves that being in Server Administration for over ten years doesn’t mean that you can do stupid mistakes. Thank you, again.
