The files are .mp4. Is that a limitation. Although I can see the files using the ‘my cloud home’ web page (on a LAN), and I can see them using a Windows file explorer, (LAN or WAN) Plex doesn’t show them. And so, my Roku TCL can’t see them either. Any help?
mp4 in combination with using local media assets / embedded metadata can produce some funny results. e.g. if the file is named correct but the embedded metadata has a higher priority, Plex will match the file based on that embedded title/name which can result in the file being matched as a different movie. worst case you don’t even notice it as it’s matched to an already existing movie, showing as a duplicate.
what you can check:
- sort your movies by date added and check out the latest additions – maybe your shared tv shows ended up as something else
- filter your library for duplicates and check if some of those duplicates contain the correct file and one of your new ones which might accidentally have been mismatched
There are 6 ‘.mp4’ files, and one ‘.mkv’ file in the in the ‘Share TV Shows’ directory under ‘Plex’ I can see the files using the windows file browser under the drive registered for the ‘My Cloud Home’ system. However, when I open the ‘https://app.plex.tv/desktop’ website, nothing is shown when I click on the ‘TV Show’ link. No amount of ‘can library files’ or ‘refresh all metadata’ shows anything. It leads me to ask, is the ‘Y:\Plex\Shared TV Shows’ the same directory used/scanned by the Plex server? (‘Y’ was the disk assigned during the setup process)
Honestly, I would have thought this to be the most brainless part of the process. Put files there and they show up under Plex.
How can I correct this?
Thanks all! (maybe you can point me at support?)
there’s a number of reasons why Plex might ignore files.
one of them is if your file naming is not meeting certain criteria – a tv show type library e.g. expects a section/pattern in the file name, indicating the season and episode (see Plex Media Preparation support articles).
Generic Example:
Y:
.. \ Plex
.. .. \ Shared TV Shows← this folder is linked to the Plex library
.. .. .. \ Show 1← e.g. “Game of Thrones”; include the year this show aired if there’s a risk of confusion
.. .. .. .. \ Season 01← 2-digit season number
.. .. .. .. .. \ Show 1 - s01e01 - optional episode title.ext
.. .. .. .. .. \ Show 1 - s01e02.ext← the optional episode title is only visible in your file Explorer and ignored by Plex (so I’m skipping it most of the time
.. .. .. .. .. \ Show 1 - s01e03.ext
.. .. .. .. .. \ Show 1 - s01e04.ext
.. .. .. .. .. \ ...
.. .. .. .. \ Season 02
.. .. .. .. .. \ Show 1 - s02e01.ext
.. .. .. .. .. \ ...Specific Example:
.. .. .. \ Friends (1994)
.. .. .. .. \ Season 01
.. .. .. .. .. \ Friends (1994) - s01e01 - The Pilot.mkv
.. .. .. .. .. \ Friends (1994) - s01e02 - The One with the Sonogram at the End.mkv
.. .. .. .. .. \ Friends (1994) - s01e03.mkv
.. .. .. .. .. \ Friends (1994) - s01e04.mkv
