TIDAL destroyed my life, thanks

I have a Plex Plass server that has a large volume of content that users access. In addition I also have about 7 various libraries of music, most of which is NOT in English. I would use these libraries to listen to music while driving every week. Suddenly I can no longer listen to any music

Can someone explain to me why I would buy a Plex Pass AND THEN pay $10/mo for TIDAL so I can listen to my content that isnt on TIDAL in the first place!!! I understand the core concept of TIDAL and that is great if people are using it for that purpose… most of my music collection is from China…so…this suddenly Plex changed f&*ed me over, thanks.

If I use Plex home theatre I can still play music just fine. If I sign into the browser I can play music through my libraries. The app on my phone is now worthless for me while driving.

This is a very unfortunate change that Plex has made. Other “music apps” do not work for me since they are US focused and primarily have US music. Now I need to find the time to locate a new cloud app and upload tons of media

I had to manually edit every f*&$ng song name in Plex, manually update album art. Invested so much time making my libraries “correct” and now you people at Plex are forcing me to move services. Does someone at Plex want to do all of this for me? Because I have neither the time nor interest to do this. Listening to silence is not fun while driving.

Is there a solution out there? I am pretty upset with this

Sorry if anyone actually bothered to read this

Sorry you’re having trouble! There is no direct relationship between this and TIDAL, as there is no requirement to have TIDAL to listen to your own libraries.

Can you be a bit more detailed about the issue you’re seeing? It’s absolutely not the case that you need TIDAL to stream your own music.

No sir, we’re not.

Help us help you! More details about the issue on the mobile app, along with potentially some debug logs would be super helpful.

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Much appreciated response

So this issue is only happening on the iOS app (latest update). When I click Music at the bottom, the ad comes up

“TIDAL + Plex = music to your ears!” and then it goes on to talk about Tidal

This is the only thing I am presented with and there are no other options. Previously at the top of the screen it would say Music v and I could click the v to see the various libraries from the server. Instead of Music it only lists TIDAL at the top

That was the cause for concern. It did not make sense that suddenly the ability to access my own private libraries was taken away.

I did some digging and found that if we disable TIDAL from the server-side this then forced Music to come back. So what we noticed is that TIDAL took over as default and blocked our ability to see the Music libraries via the iOS app. Using Home Theater or using the browser GUI this was never an issue, so it was iOS specific.

Thanks for the reply, everything else with Plex is incredible

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Thanks for the quick reply! I’ll pass this along to the iOS team. I couldn’t reproduce over here but I’ll ask them to look into it, would be a pretty infuriating bug, as you’ve found :sweat:

And thanks for the kind words!

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