Trailers for private library (gone?) Macos

[hankej]

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Apologies if I missed a relevant post.

I’m considering the lifetime pass, but it appears that the Plex Pass trailers feature for private libraries no longer works. I haven’t seen this working on various players - Roku, Apple TV - and specifically now on my iPhone (versions above).

Is this feature gone?

Is there an alternative?

Thank you in advance!!

[tom80H]

What do you mean, it’s no longer working?
In the new experience apps for mobile devices, the Watch Trailer option is listed in the. Idea’s context menu (…).

[hankej]

Hi - thanks for this - I’m only seeing these options:

[tom80H]

Do you have a local trailer associated to this movie?
IIRC, the online extras provided by Plex depend on having a Plex Pass membership (like trailers)

[hankej]

I don’t have local trailers - used to have Plex Pass (now just remote stream “pass”) and had trailers, but I’ve been seeing posts from 2023 suggesting the streamed trailers feature no longer works.

Thanks again for your notes. Do you have Plex Pass and streamed (not local) trailers for all/most of your personal library?

[DTR]

@hankej

used to have Plex Pass (now just remote stream “pass”) and had trailers, but I’ve been seeing posts from 2023 suggesting the streamed trailers feature no longer works.

The vast majority of my library has non-local trailers available, but online trailers (and other extras) are a Plex Pass only feature. From Cinema Trailers, Extras, & Related Albums | Plex Support:

Have Plex Automatically Add Trailers & Extras For You

Users with an active Plex Pass subscription can automatically have extras added for movies in their library. These extras are sourced from a licensed online provider and will stream for you as needed.

Note: Automatic extras requires an active Plex Pass subscription. These extras are not downloaded and stored locally; they are streamed as-needed and thus require an active internet connection to use.

Without a Plex Pass, you have to rely on local trailers, but there are tools (like Missing-Trailer-Downloader-For-Plex) that can automate the process.