Server Version#: 1.21.3.4046
Player Version#: Web app from any device or computer, Nvidia Shield player 8.13.23036
I’m not sure when they stopped playing, but it has probably been at least a couple months since I could get any trailers to play. These are all trailers available because I have a plex pass; I have no trailers I have personally saved to my server.
They will not play from any player; they all show available in the “extras” section of each movie’s details, but they all time out and give me an error message.
I have completely uninstalled plex and the Plex folder from my NAS and reinstalled a clean copy, and completely recreated the database, but this didn’t help.
I haven’t changed any settings on any devices (the NAS server or any players), so I have no idea what happened.
For me, the trailers were my favorite thing about Plex, and are the reason I was willing to pay for it.
It is incredibly frustrating; I feel like I have to have an IT degree just to get this to do what it is supposed to, and with no direct support available, I’m at the mercy of the forum.
Good times.
I welcome anyone who wants to make me feel stupid and tell me I just need to click this one button, or I just need to select some other drop down option I can Plex settings…that would make my day!
drzoidberg33, were you able to see anything definitive from the logs? I know there is a “verbose” logging option that I currently don’t have turned on; would that help you see more detail?
Am I going about this the right way? Are there other ways to get PLEX customer support that I’m not aware of? This is the only way I know about, so if there is no response on this forum from the PLEX team, am I just SOL?
How do I flag this to the PLEX team that it has been radio silent for a week now…?
this is a community supported forum, and that is all everyone gets. Plex pass does not provide for individual support.
trailers are working for me, and I have not had any issues.
I would suspect network or if you have a firewall device that may be blocking ips/urls you should check there.
as to verbose logs, no do not enable that unless specifically requested by a dev team member, it adds too much noise to the logs which make it more difficult to isolate. debug logs only.
I do see the below errors in your logs, not sure what is causing that though it is likely part of the problem.
Feb 22, 2021 01:30:27.995 [0x7f205d0e9700] DEBUG - Completed: [127.0.0.1:59966] 302 GET /services/iva/assets/1387/video.mp4?fmt=4&bitrate=2500 (12 live) 0ms 326 bytes (range: bytes=0-) -> https://video.internetvideoarchive.net/video.mp4?cmd=6&publishedid=1387&customerid=112548&fmt=4&videokbrate=2500&e=1613975427&h=cf3496c62f36900fb9f71d1eb0a1c68c
Feb 22, 2021 01:30:28.745 [0x7f203d5cb700] ERROR - [Transcoder] http://127.0.0.1:32400/services/iva/assets/1387/video.mp4?fmt=4&bitrate=2500&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx: Invalid data found when processing input
Feb 22, 2021 01:30:28.746 [0x7f205d6c5700] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/Plex Transcoder' exit code for process 23389 is 1 (failure)
Feb 22, 2021 01:30:28.746 [0x7f201d6fb700] DEBUG - Streaming Resource: Terminated session 0x7f202828a970:d1c598b45c5624e8-com-plexapp-android with reason Conversion failed. The transcoder exited due to an error.
Did you get this fixed? I just started having this issue too. Plex Pass, havnt had issues. In fact we just watched a trailer maybe 2 or 3 weeks ago. Now I get errors, with no known changes to setup. Ive update to latest and still same issue.
